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Technical Support Specialist
2 months ago
We are seeking an experienced 2nd Line Support Analyst to join our client on an initial 6-month contract. The role is 5 days onsite.
Key Responsibilities:- Act as the primary point of contact for IT-related queries, ensuring timely resolution of assigned tickets and meeting quality standards.
- Perform root cause analysis to support continuous improvements in service delivery and customer experience.
- Provision and support IT-related equipment, ensuring asset and stock control processes are followed.
- Support on-site activities, including IT deskside support, tape backup/restore, and IT hardware maintenance.
- Microsoft Windows o/s (Windows 10) – working knowledge of build, configuration, and registry settings.
- Desktop hardware architecture.
- SCCM experience, including OS deployment, application deployment, fault finding, monitoring, and reporting.
- Microsoft Office suite – configuration, templates, macros, add-ins, advanced features, and user preference configuration.
- Office 365, Teams, Exchange Online, OneDrive, and SharePoint.
- Active Directory – basic administration and Group Policy.
- Appsense (Environment Manager & App Manager) – basic policy fault finding expertise.
- Messaging and collaboration tools – an appreciation of the Microsoft Exchange environment, email client configuration, instant messaging tools, and video conferencing.
- Email security products – an appreciation of white/black listing.
- Understanding of virtualisation technology – e.g. VMWare.
- Networks – experience to include an understanding of LAN/WAN/vLAN and Wi-Fi technologies, DHCP, DNS/WINS, PXE, and VPN/remote connectivity.
- Telephony – office-based telephony services, VOIP, mobile device configuration, tethering, and mobile peripherals.
Please note that due to the volume of applications received, only suitable applicants will be contacted for an interview.
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