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Technical Support Specialist

2 months ago

West Midlands, United Kingdom Senitor Associates Full time

Job Summary:

We are seeking a highly skilled and organized Technical Support Specialist to join our technical team at Senitor Associates. As a Technical Support Specialist, you will be responsible for providing first-line technical support to our user base, monitoring helpdesk tickets, and resolving any issues that may arise.

Key Responsibilities:

  • Provide technical support to our user base via phone, email, or in-person
  • Monitor and respond to helpdesk tickets in a timely and efficient manner
  • Offer hands-on support to members of staff for basic IT support
  • Manage and maintain our IT hardware and software infrastructure
  • Collaborate with our technical team to resolve complex technical issues

Requirements:

  • Strong knowledge of Windows operating systems and server environments
  • Experience with hardware installations and troubleshooting
  • Proficiency in Active Directory and telephony systems
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively

About Senitor Associates:

Senitor Associates is a dynamic and expanding company that values innovation and excellence. We offer a competitive salary, excellent internal training, and a clear progression path for our employees. If you are a motivated and organized individual with a passion for technology, we encourage you to apply for this exciting opportunity.