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Executive Support Officer

2 months ago

London, Greater London, United Kingdom CRA GROUP LIMITED Full time

Job Summary:

We are seeking a highly skilled and experienced Executive Support Specialist to join our team at CRA GROUP LIMITED. As an Executive Support Specialist, you will provide high-quality administrative support to our divisional directors, ensuring the efficient and effective execution of their duties and responsibilities.

Key Responsibilities:

  • Provide comprehensive administrative support to divisional directors, including calendar management, travel arrangements, and correspondence.
  • Develop and maintain efficient systems and processes to support the Executive Support Service, ensuring compliance with service level agreements.
  • Assist the Senior Executive Support Officer and Executive Support Team Leader in resolving issues, enquiries, and complaints related to the Executive Support Service.
  • Make effective use of ICT systems to facilitate the execution of team duties and responsibilities, and assist in training the team to ensure effective use of IT systems.
  • Implement effective secretarial and administrative processes, continuously assessing new ways of working and contributing to the development and enhancement of Executive Support services.
  • Compile, collate, and distribute management data for regular and ad-hoc reporting on client services business.
  • Deal with directors' incoming and outgoing correspondence, emails, and telephone calls, using judgment and experience to decide which require personal attention, redirecting or dealing with the remainder as appropriate.
  • Draft correspondence on behalf of divisional leaders, using appropriate discretion and judgment to the content.

Essential Experience and Qualifications:

  • Experience of providing an efficient and effective Executive Support Service is essential.
  • Experience of providing comprehensive administrative and effective secretarial support services is essential.
  • A good general standard of education, written, and verbal skills is essential.

Additional Information:

  • This role is hybrid, with a mixture of working in a state-of-the-art award-winning town hall and some homeworking.