Team Coordinator
2 days ago
About the Role
We are seeking a highly skilled and motivated Team Coordinator to join our Referral Support Service team at Humber and North Yorkshire Integrated Care Board (ICB). As a key member of our team, you will play a vital role in supporting the delivery of excellent patient experience and ensuring that referrals are processed accurately and in a timely manner.
Key Responsibilities
- Provide team leadership and support to Referral Administrators, handling and responding effectively to queries and issues affecting the referral process.
- Liaise with stakeholders and pass on relevant information to team members, escalating to line manager when necessary.
- Provide an administrative review of referrals received through the Gateway referral software, ensuring they meet ICB pathway referral criteria.
- Notify GPs of additional data required or reasons for return of referral, communicating return reasons effectively and justifying reasoning if challenged.
- Support the induction and training of new team members and training other colleagues on work systems as required.
About Us
Humber and North Yorkshire Integrated Care Board (ICB) is responsible for planning and arranging the provision of NHS services to meet the diverse health needs of a population of over 1.5 million people. Our area reaches over 1,500 square miles and includes the cities of Hull and York and the large rural areas across East Yorkshire, North Yorkshire and Northern Lincolnshire.
Requirements
- Clear communicator with excellent writing, data entry and presentation skills.
- Ability to work under pressure in a busy working environment and able to multi-task.
- Effective team working.
- Ability to maintain concentration and manage frequent interruptions.
- NVQ Level 3 or equivalent Diploma level qualification in a relevant subject, or equivalent level of qualification, or significant equivalent previous proven experience.
- In-depth understanding of administrative systems and processes.
- Demonstrable experience in dealing with the public and dealing with sensitive and confidential information.
- Intermediate knowledge of IT systems and software programmes such as Outlook, Word, Excel, Powerpoint and Access.
What We Offer
We offer a supportive and collaborative work environment, with opportunities for professional development and growth. If you are a motivated and experienced Team Coordinator looking for a new challenge, we would love to hear from you.
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