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Housing Services Director

2 months ago

Leamington Spa, Warwickshire, United Kingdom Karter Thomas Ltd Full time

We are seeking a highly skilled and experienced Housing Services Manager to join our team at Karter Thomas Ltd. This is a temporary position for 12 months, offering a flexible working pattern and the opportunity to cover both tenancy and estate management.

Key responsibilities include:

  • Overseeing the management of the housing management function to ensure excellent, value for money, service delivery in compliance with regulatory and legal requirements.
  • Leading by example in facilitating a responsive and empathetic service that prioritizes customer needs and focuses on tenancy sustainment.
  • Nurturing the motivation and development of the team, while being decisive in addressing behaviors that do not align with corporate values.
  • Understanding the performance of the service and identifying opportunities for improvement, innovation, and development.
  • Providing leadership to empower officers to realize their potential and take ownership of their work, addressing non-performance in a timely and effective manner.
  • Managing complex housing-related projects that inform and facilitate the delivery of the housing service plan, Housing Strategy, and the Housing Revenue Account business plan.
  • Collaborating with other managers and corporate teams to implement service improvement changes and develop processes that enhance the housing service.

If you have managerial experience and a passion for creating a positive work environment in the housing sector, this role may be an excellent fit. We welcome applications from motivated individuals who share our commitment to delivering exceptional service.