Housing Services Director

1 month ago


Leamington Spa, Warwickshire, United Kingdom Karter Thomas Ltd Full time
Housing Services Manager

We are seeking a highly skilled and experienced Housing Services Manager to join our team at Karter Thomas Ltd. This is a temporary position for 12 months, offering a flexible working pattern and the opportunity to cover both tenancy and estate management.

Key Responsibilities:
  • Oversee the management of the housing management function to ensure excellent, value for money, service delivery in compliance with regulatory and legal requirements.
  • Lead by example in facilitating a responsive and empathetic service that puts the customer first and focuses on tenancy sustainment.
  • Nurture the motivation and development of the teams, while being decisive in tackling behaviours that do not accord with corporate values.
  • Understand the performance of the service and identify opportunities for service improvement, innovation, and development.
  • Provide leadership to ensure that officers are empowered to realise their potential and take ownership of their work. Where appropriate, ensure that non-performance is managed effectively and in a timely manner.
  • Manage complex housing-related projects that inform and facilitate the delivery of the housing service plan, Housing Strategy, and the Housing Revenue Account business plan.
  • Work and manage the housing service, developing processes collectively with other managers in the service and corporate teams to implement service improvement changes.

If you have managerial experience and a passion for creating a positive environment in the housing sector, this role may be a good fit. Please get in touch with us for more information.


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