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Handover Experience Specialist

2 months ago

Stockport, Stockport, United Kingdom LSH AUTO Full time

We are seeking a skilled Handover Experience Partner to join our team at LSH AUTO in Stockport.

This is a full-time position of 40 hours with a salary of £24,232 plus bonus.

Benefits:

Colleague Referral Scheme (£500 - £1000)

• A range of Mercedes Benz training and leadership programmes

• Platinum Plus Rewards Scheme

• Colleague Car Purchase Scheme

• Eye care Vouchers

• Life Assurance (4 x annual salary)

• 31 days holiday (including bank holidays), rising to 38 days with length of service

• Wellbeing Support

• Company Pension

• Full uniform and PPE provided

Key Responsibilities:

  • Deliver a seamless customer handover experience from point of sale to customer collection.
  • Liaise with customers to provide progress reports.
  • Ensure all necessary documentation is available for a smooth handover.
  • Design and implement an exceptional customer journey.
  • Utilize creative skills to deliver outstanding customer service.
  • Build strong relationships with new customers and visitors.
  • Provide in-depth knowledge of Mercedes Benz products to ensure customers have a comprehensive understanding of their vehicle.
  • Focus on achieving 100% customer satisfaction.

Are you passionate about delivering exceptional customer experiences and have a natural affinity for building relationships? We are looking for a skilled and dedicated individual to join our team.