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Travel Sales Coach

2 months ago

Wigston Parva, Leicestershire, United Kingdom Zoro UK Full time
About the Role

Zoro UK, a subsidiary of Grainger, is a global industrial supplier with a presence in the UK. We are a new business in the Industrial MRO market, focused on delivering exceptional customer service and support.

As a Travel Sales Coach, you will play a critical role in ensuring that our Customer Service and Customer Account Teams are proficient in all aspects of customer service and support. You will be responsible for onboarding new starters, implementing and developing Salesforce, and working closely with team leaders and managers to identify training gaps and develop plans to address them.

Key Responsibilities:

  • Onboard new starters and ensure Customer Service Standards are embedded from Day 1
  • Support implementation and ongoing development of Salesforce
  • Work alongside Customer Service and Customer Account Team Leaders and Managers to identify training gaps and develop plans to address
  • Maintain training matrix for both Customer Service and Customer Account Agents
  • Provide on the job coaching and experience of coaching team members
  • Experience of Salesforce or similar, working knowledge of Excel and Word to create training material, and knowledge of SAP or similar

Requirements:

  • Travel, as needed, both domestically and internationally
  • 33 days of annual leave including bank holidays, plus buy scheme of up to 5 days
  • Staff discount on our website
  • Brilliant pension contribution (8% from Zoro UK)
  • Medical, personal accident, life and income protection insurance
  • Attractive company sick pay
  • Enhanced Maternity and Paternity leave
  • Cycle to Work Scheme
  • Company quarterly events

Note: This role is a hybrid role, with office attendance as and when required. Home work will be acceptable for training material creation and other non-delivery elements of the role.