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IT Service Management Specialist
3 months ago
We are looking for an IT Service Analyst to contribute to the operational excellence at Legal & General. This role is pivotal in maintaining, enhancing, and ensuring the reliability of IT services through the implementation of ITIL-aligned practices, thorough analysis of performance metrics, and fostering continuous improvements. Key responsibilities include:
- Working collaboratively with diverse teams and service providers to oversee and refine service delivery methodologies
- Engaging in incident resolution and problem-solving initiatives to boost service reliability and quality
- Participating in change management activities to uphold service consistency
- Ensuring that the Configuration Management Database (CMDB) and knowledge repositories are accurately maintained
- Identifying opportunities for enhancement and assisting service vendors in their performance
Qualifications Required:
- Proven experience in IT service management
- Familiarity with the Financial Services sector
- ITIL certification is highly advantageous
- Strong collaborative skills to work effectively with colleagues across various levels
- Comprehensive understanding of process improvement initiatives throughout the service lifecycle
In exchange for your expertise, we provide a robust benefits package that includes a performance-related bonus scheme, pension contributions, life insurance, and additional perks. Legal & General is a prominent financial services provider committed to making a significant impact through purposeful work. We foster a collaborative and inclusive environment where your skills and contributions are recognized and valued.
