Operational Development Specialist
6 days ago
Job Title: Business Administrator Apprentice
Job Summary:
DataCareers is seeking a highly skilled and detail-oriented individual to join our Operational Development Team as a Business Administrator Apprentice. As a key member of our team, you will play a crucial role in driving business growth and improvement through data analysis, process optimization, and digital transformation.
Main Responsibilities:
- Support and Monitor Key Systems: Assist in the management and maintenance of critical systems to ensure seamless operations and data integrity.
- Design and Develop Customer and Staff Facing Forms: Create, update, and review forms to ensure they are user-friendly, accessible, and meet organizational standards.
- Telephony Call Flow Management: Monitor and review call flows to identify areas for improvement and optimize customer experience.
- Website and Intranet Management: Update and maintain website and intranet sites to ensure they are current, accurate, and accessible to all users.
- Front-Facing Technology Review: Review and update front-facing technology to ensure it is current, clear, and meets organizational standards.
- Participate in Technology Development Projects: Collaborate with the team to develop and implement technology projects that improve processes and customer satisfaction.
Essential Skills:
- Excellent Interpersonal and Communication Skills: Possess strong interpersonal and communication skills to effectively interact with colleagues and stakeholders.
- Attention to Detail and Accuracy: Demonstrate high levels of attention to detail and accuracy in all tasks and responsibilities.
- Working Knowledge of Office Products: Possess a strong working knowledge of office products such as Word and Excel.
- Maths and English at GCSE Level: Hold a minimum of maths and English at GCSE level.
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