Operational Development Specialist

6 days ago


Boughton Street, Kent, United Kingdom DataCareers Full time

Job Title: Business Administrator Apprentice

Job Summary:

DataCareers is seeking a highly skilled and detail-oriented individual to join our Operational Development Team as a Business Administrator Apprentice. As a key member of our team, you will play a crucial role in driving business growth and improvement through data analysis, process optimization, and digital transformation.

Main Responsibilities:

  • Support and Monitor Key Systems: Assist in the management and maintenance of critical systems to ensure seamless operations and data integrity.
  • Design and Develop Customer and Staff Facing Forms: Create, update, and review forms to ensure they are user-friendly, accessible, and meet organizational standards.
  • Telephony Call Flow Management: Monitor and review call flows to identify areas for improvement and optimize customer experience.
  • Website and Intranet Management: Update and maintain website and intranet sites to ensure they are current, accurate, and accessible to all users.
  • Front-Facing Technology Review: Review and update front-facing technology to ensure it is current, clear, and meets organizational standards.
  • Participate in Technology Development Projects: Collaborate with the team to develop and implement technology projects that improve processes and customer satisfaction.

Essential Skills:

  • Excellent Interpersonal and Communication Skills: Possess strong interpersonal and communication skills to effectively interact with colleagues and stakeholders.
  • Attention to Detail and Accuracy: Demonstrate high levels of attention to detail and accuracy in all tasks and responsibilities.
  • Working Knowledge of Office Products: Possess a strong working knowledge of office products such as Word and Excel.
  • Maths and English at GCSE Level: Hold a minimum of maths and English at GCSE level.


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