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Technical Support Specialist

2 months ago

Manchester, United Kingdom BeTechnology Group Full time £24,000
Technical Support Specialist

Company: BeTechnology Group

Salary: £24,000 (onsite)

We are looking for a dedicated Technical Support Specialist to become a vital member of our IT department.

The ideal candidate will serve as the primary contact for all technology-related inquiries and challenges, delivering prompt and effective assistance to maintain seamless operations throughout the organization.


Key Responsibilities:
  • First Point of Contact: Serve as the initial resource for all technical support inquiries, addressing requests through various communication channels.
  • Issue Resolution: Identify and rectify hardware, software, and network complications efficiently.
  • User Support: Provide guidance to users regarding software setup, configuration, and training on standard applications and equipment.
  • Inventory Management: Monitor and oversee IT assets, ensuring precise documentation of hardware and software resources.

Qualifications:

Minimum of 1 year of experience in a comparable IT support position. Proficient understanding of Windows operating systems, Microsoft Office Suite, and fundamental networking concepts. Familiarity with Active Directory and Office 365 administration is advantageous.