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Customer Relations Specialist

2 months ago

Oldham, Oldham, United Kingdom Fawkes and Reece Full time

{"h1": "Customer Relations Advisor Role", "p": "Fawkes & Reece is seeking a skilled Customer Relations Advisor to provide exceptional customer service and support to our clients in the Greater Manchester region. As a key member of our team, you will be responsible for delivering a positive and 5-star customer experience through effective communication, advice, and guidance.", "ul": [{"li": "Manage customer complaints and ensure compliance with the New Homes Quality Code"}, {"li": "Facilitate complaint responses and provide detailed reports to the Regional team"}, {"li": "Action and issue customer care defects, maintaining service level agreements"}, {"li": "Monitor and respond to customer queries within agreed timescales"}, {"li": "Sourcing and identifying customer plot and development information"}, {"li": "Full administration and weekly updates of the 'Your Watch' database"}, {"li": "Producing monthly reports and KPI reports for the Region"}, {"li": "Providing support to regional area offices in respect of customer queries"}, {"li": "Contacting customers post legal completion to understand their journey and experience"}], "h2": "Requirements", "ul": [{"li": "Excellent customer relationship management skills"}, {"li": "Excellent customer service communication skills"}, {"li": "IT literate, especially in Microsoft packages"}, {"li": "Experience working within a customer service role"}, {"li": "Strong collaborative, team working and interpersonal skills"}, {"li": "Working understanding of the financial implications of the methods and sequences of build"}], "p": "In return for your skills, Fawkes & Reece is offering a competitive salary and package, inclusive of a company bonus scheme, pension, private medical, life assurance, share scheme, and 26 days annual leave. We are passionate about developing and supporting our employees to work to the best of their potential and encourage progression from within.", "p": "If you are interested in this opportunity, please contact Deena at Fawkes & Reece or apply via the link provided.", "h3": "About Fawkes & Reece", "p": "Fawkes & Reece is a leading regional house builder seeking to appoint a Customer Relations Advisor to provide a positive and 5-star customer experience to our customers in the Greater Manchester region.", "p": "We are passionate about delivering exceptional customer service and support to our clients, and we are looking for a skilled and experienced individual to join our team.", "p": "If you are a motivated and customer-focused individual with excellent communication skills, we would love to hear from you.", "p": "Please note that this job description is a summary of the main responsibilities of the role and is not an exhaustive list of duties.", "p": "Fawkes & Reece is an equal opportunities employer and welcomes applications from all qualified candidates.", "p": "We are committed to diversity and inclusion and are proud to be an employer of choice for people from all backgrounds.", "p": "If you are interested in this opportunity, please contact Deena at Fawkes & Reece or apply via the link provided.", "h3": "What We Offer", "ul": [{"li": "Competitive salary and package"}, {"li": "Company bonus scheme"}, {"li": "Pension"}, {"li": "Private medical"}, {"li": "Life assurance"}, {"li": "Share scheme"}, {"li": "26 days annual leave"}], "p": "We are passionate about developing and supporting our employees to work to the best of their potential and encourage progression from within.", "p": "If you are interested in this opportunity, please contact Deena at Fawkes & Reece or apply via the link provided.", "h3": "How to Apply", "p": "If you are interested in this opportunity, please contact Deena at Fawkes & Reece or apply via the link provided.", "p": "We look forward to hearing from you.", "h3": "Contact Us", "p": "Fawkes & Reece", "p": "[Contact Information]"}