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Trade Sales Associate

2 months ago

High Wycombe, Buckinghamshire, United Kingdom Ritz Recruitment Ltd Full time

Job Summary:

We are seeking a highly motivated and customer-focused Trade Sales Assistant to join our team at Ritz Recruitment Ltd. As a Trade Sales Assistant, you will play a key role in supporting the Branch Manager in delivering exceptional customer service and driving sales growth.

Key Responsibilities:

  • Customer Service: Deliver outstanding customer service that exceeds all customers' expectations, ensuring they are dealt with efficiently, courteously, and promptly.
  • Sales Support: Handle customers' orders and queries in a confident, efficient, and professional manner, maintaining comprehensive product knowledge and identifying opportunities to enhance customer service, reduce costs, and improve margin.
  • Product Knowledge: Maintain up-to-date knowledge of products and services, ensuring accurate and efficient handling of customer inquiries and orders.
  • Process Improvement: Identify and implement process improvements to enhance customer service, reduce costs, and improve margin, ensuring all promises made to customers are realistic, achievable, and completed.
  • Display Management: Create effective, up-to-date displays in the showroom, ensuring all products are clearly coded, priced, and well presented.
  • Delegation: Be prepared to deputize effectively in the absence of the Branch Manager or Assistant Manager.

Benefits:

  • Auto Enrolment Company Pension
  • 23 days holiday
  • Staff discount
  • Uniform provided
  • My Staff Shop platform
  • Free parking
  • Cycle to work and Electric car schemes
  • Referral Program
  • Sick pay after qualifying period