Customer Engagement Specialist
3 weeks ago
Company Overview
Our client is a prominent developer and operator in the low-carbon energy sector within the UK and Ireland.
Position Overview
We are seeking Customer Advisors to enhance our operations in a dynamic office environment. This role presents an excellent opportunity to cultivate a fulfilling career while contributing to a sustainable future.
Role Details
Location: Havant, PO9
Hourly Rate: £14.02
Work Schedule: 37 hours per week, Monday to Saturday
Office-Based Position: This role requires presence in the office five days a week.
Employee Benefits
Enjoy access to an on-site gym, canteen facilities, and parking options including electric vehicle charging stations.
Key Responsibilities
- Proactive Customer Engagement: Reach out to customers regarding scheduled power interruptions, ensuring they receive timely and precise information.
- Exemplary Customer Service: Deliver exceptional service to customers, addressing inquiries and concerns with professionalism.
- Support for Vulnerable Customers: Identify and assist customers who may require additional support during interactions.
- Internal Collaboration: Maintain effective communication with engineering and administrative teams to facilitate smooth operations.
- Adaptability: Provide assistance during adverse weather conditions and demonstrate flexibility in working hours.
Qualifications and Skills
- Exceptional customer service capabilities.
- Strong verbal and written communication skills.
- Meticulous attention to detail.
- Confidence in discussing support options with customers.
- Able to work collaboratively with technical and administrative personnel.
- Willingness to adapt to changing circumstances and provide support as needed.
If you possess the qualifications and skills outlined above, we encourage you to consider this opportunity.
Blue Arrow is dedicated to being a Disability Confident Employer, committed to creating excellent job opportunities for all individuals.
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