Complaint and Incident Director
3 weeks ago
GSK is seeking a highly skilled and experienced professional to fill the role of Complaint and Incident Senior Director. This critical position will be responsible for leading the GSK network quality incident management, including complaints, LIC, PIRC, and recalls.
Key Responsibilities- Lead and motivate teams to inspire and motivate colleagues, prioritize tasks, and make risk-balanced decisions.
- Bring the One Quality voice to life, simplifying and standardizing internal and external ways of working.
- Coordinate and review complaints and incidents for the GSK network, ensuring robust investigations and clear CAPA.
- Work closely with legal teams, LOC teams, and GRA to optimize responses to complainants and authorities.
- Provide leadership and management of the centralized team and key site/EQ/LOC incident managers to ensure capability and timely RFT investigations.
- Ensure PIRC chair/secretary support to business units.
- Engage with key stakeholders across operational business units and MSDQ to prioritize support.
- Motivate, focus, and develop your team, inclusive and ambitious leader that facilitates a thriving team with clear succession plans for key roles.
- Strategic mindset balancing short-term and long-term objectives, translating vision into breakthrough objectives.
- Responsible for influencing direct and extended GSC Quality team to support the adoption and usage of new ways of working and develop a culture of continuous improvement.
- Functional business owner for product recall system PRS and complaints module in VQMS, supporting operational business units and feeding information as required to MSDQ Process team and QA Systems team.
- BA/BS degree or equivalent in experience, with a specialization in chemistry, pharmacy, biological sciences, or related fields.
- Minimum of 10 years' experience in Quality function in a highly regulated environment.
- Experience leading a team with a strong background managing complaints/incidents within Quality.
- Significant knowledge of the pharmaceutical industry, knowledge of products, and respective incident and complaint classifications.
- Problem-solving and decision-making ability is key to being effective in this role.
GSK is a global biopharma company with a special purpose – to unite science, technology, and talent to get ahead of disease together. We prevent and treat disease with vaccines, specialty, and general medicines. We focus on the science of the immune system and the use of new platform and data technologies, investing in four core therapeutic areas (infectious diseases, HIV, respiratory/immunology, and oncology).
We want GSK to be a place where people feel inspired, encouraged, and challenged to be the best they can be. A place where they can be themselves – feeling welcome, valued, and included. Where they can keep growing and look after their wellbeing.
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Complaint and Incident Director
3 weeks ago
London, Greater London, United Kingdom GSK Full timeJob DescriptionGSK is seeking a highly skilled and experienced Complaint and Incident Senior Director to join our Market Supply & Distribution Quality (MSDQ) team. This critical role will be accountable for the GSK network quality incident management, including complaints, Local Incident Committee (LIC), Product Incident Review Committee (PIRC), and...
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Complaint and Incident Director
4 weeks ago
London, Greater London, United Kingdom GSK Full timeJob DescriptionGSK is seeking a highly skilled and experienced professional to fill the role of Complaint and Incident Senior Director. This critical position will be responsible for leading the GSK network quality incident management, including complaints, LIC, PIRC, and recalls.Key ResponsibilitiesLead and motivate teams to inspire and motivate colleagues,...
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Complaint and Incident Director
4 weeks ago
London, Greater London, United Kingdom GSK Full timeJob DescriptionGSK is seeking a highly skilled and experienced professional to fill the role of Complaint and Incident Senior Director. This critical position will be responsible for leading the GSK network quality incident management, including complaints, LIC, PIRC, and recalls.Key ResponsibilitiesLead and motivate teams to inspire and motivate colleagues,...
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Complaint and Incident Senior Director
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London, Greater London, United Kingdom GSK Full timeJob DescriptionThe Complaint and Incident Senior Director is a critical role within Market Supply & Distribution Quality (MSDQ) that will be accountable for the GSK network quality incident management, including complaints, LIC (Local Incident Committee), Product Incident Review Committee (PIRC) and recalls.Key ResponsibilitiesLead and motivate teams to...
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Complaint and Incident Senior Director Position
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