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Showroom Manager

2 months ago

Hull, Kingston upon Hull, United Kingdom HSL Chairs Full time

{"Responsibilities": "As a Showroom Manager at HSL Chairs, you will be responsible for delivering exceptional operational and commercial standards for your store and home visit service. This will involve leading customer and team activities within the store location, as well as in the home, to create an environment where individuals are coached and inspired to be their best. Your key responsibilities will include delivering agreed KPIs for your store and hub, ensuring cash and payment systems are well controlled, providing store performance information and reports, and delivering sales training to store team members to ensure they are following core service benchmarks. You will also be responsible for developing your own and team's awareness of competitor activity and local market conditions to offer informed input to the Area Manager. Additionally, you will ensure that the visual presentation of the stores and vans, as well as the teams in the stores and home, represent the standards of a premium brand and follow Company guidelines.", "People and Communication": "As a Showroom Manager, you will provide on-going coaching and mentoring support to Sales Assistants and act as a key point of contact for the Area Manager. You will also be responsible for organizing and supporting the ongoing training of the store team in product knowledge to develop a high-performing team of experts. Furthermore, you will deliver and monitor the effective implementation of training and induction programs for new team members, ensure that the store teams are fully representative of the Brand in their appearance and manner, and manage the performance of team members using company processes and tools. You will also seek opportunities for ongoing personal development for yourself and actively engage with Company training opportunities.", "Personal Attributes": "We are looking for a candidate with a real passion for customer service and the HSL mission of 'changing the way people think and feel about comfort.' You should have a natural coaching style and be able to help others achieve more through feedback, instruction, and encouragement. You should also be able to establish strong, professional relationships with Comfort Specialists and encourage feedback and suggestions from the store team. Additionally, you should be commercially aware of the opportunities within your store and have the ability to identify, manage, and grow sales. Finally, you should be able to communicate well with team members and adapt your communication style and methods for individual needs.", "Benefits": "As a Showroom Manager at HSL Chairs, you will enjoy a range of benefits, including contributory pension, death-in-service cover, 30 days' holiday (pro rata) including public holidays, and discretionary bonus. You will also have access to a health cash plan, Westfield rewards, colleague discount, and Transave Partnership. Furthermore, you will be part of a surprise and delight events program and enjoy free onsite parking at most locations.", "About HSL": "HSL Chairs are a proud Yorkshire-based family business with 55 stores across the UK. For over 54 years, our craftspeople have lovingly handcrafted chairs, sofas, and beds that make a real difference to the wellbeing and quality of each of our customers' lives. We believe our furniture can make life and overall wellbeing that little bit easier and happier. At HSL, every colleague is part of our family, and we have a truly inclusive culture where everyone is welcome.", "Requirements": "All customer-facing roles in HSL require the completion of a satisfactory DBS check.", "Language": "en-US"}