Showroom Host

6 months ago


Kingston upon Hull, United Kingdom The Business Connection Full time

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**Salary**: £11 per hour (13.5 hours per week)
- This is a rare opportunity for an individual with strong customer service skills who is seeking a part time position with a prestige brand with the security and support of a family owned, dynamic dealer group that has an excellent reputation for looking after its staff and delivering excellent customer service. These are exciting times for our client and you have the opportunity to be part of it as they grow within the local business market._
- Role and responsibilities_
- _Ensure the highest level of customer care and satisfaction, ensuring customers and visitors receive an immediate and courteous welcome._
- _Promote the professional image of the company._
- _Ensure all calls, both internal and external are answered and dealt with efficiently within the correct process._
- _Ensure reception area is always staffed and kept tidy._
- _Ensure all customer queries, both telephone and face to face, are dealt with accurately and immediately in a professional and friendly manner._
- _Direct customers towards the seating area and offer refreshments while they are waiting._
- _Handle and co-ordinate all calls and visitors, taking full details of the caller’s business, paging members of staff as needed._
- _Establish and maintain a system to monitor the whereabouts of key staff at all times._
- _Handle dissatisfied customers courteously and immediately bring to the attention of the appropriate manager._
- _Develop and maintain excellent relationships with customers by meeting and exceeding their expectations_
- Correctly process all outgoing post ready for dispatch each evening._
- _Develop and maintain effective communication with work colleagues, manufacturers’ representatives and visitors to the dealership._
- _Ensure the safety and security of people, vehicles and property at all times, reporting any known faults or hazards_
- Preferred skills_
- _Interpersonal & Communication Skills_
- _Telephone & switchboard experience_
- _Customer facing experience_

Unfortunately due to time restrictions we cannot respond to every applicant, in the event that we haven’t contacted you within 48 hours please take it you have not been successful for this particular role, but your details will be kept on file and considered for all future vacancies.

We are acting on behalf of the client as an Employment agency in relation to this vacancy.

We are an equal opportunities agency and welcome applicants from all backgrounds


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