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About the Role
As a key member of our team at Systems adi Group Ltd, you'll play a crucial role in supporting our facilities engineering helpdesk administration.
Your Key Responsibilities
- Provide first-line contact for all helpdesk enquiries and service support to customers and suppliers.
- Ensure all documentation and records are maintained for servicing and compliance within the company management system.
- Administer customer portals for work requests and invoicing.
- Coordinate quoting remedial works and liaise with the accounts team.
- Raise invoices and post to the relevant portals.
- Liaise with customers and suppliers for the speedy and effective delivery of products and services.
- Coordinate planned and reactive maintenance work, including the planning and arranging of sub-contractors, labour, and ordering of materials.
- Build strong relationships with our customers and on-site maintenance teams.
About You
We're looking for someone with:
- Administration and financial management experience, ideally from the facilities services industry.
- Coordination experience of planned and reactive maintenance work.
- Proficiency in using multiple systems and inputting data.
- Excellent Excel, PowerPoint, Word, and Outlook skills.
- Outstanding customer service and communication skills.
- The ability to input, process, and interpret data with attention to detail.
- Strong organizational skills and the ability to work flexibly.
- Ability to make decisions and use your own initiative.
The Benefits
- The adi Pit Stop – savings and discounts portal with Reward Gateway.
- Healthcare cash plan with BHSF.
- 24/7 GP helpline including private electronic prescription service.
- Enhanced Employee Assistance Programme.
- Cycle to work scheme.
- Employee referral bonus of £500 for every successful new employee.
- Generous holiday allowance.
- Celebration days.
- Company-wide Christmas party for employees and partners.
- Annual employee awards.
- Long service awards.
- Free workwear.
About adi Group
We're committed to the principle of equal opportunity in employment and seek to ensure that the careers of all employees are determined solely on merit and opportunity, free from the effects of bias and prejudice.
