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Customer Service Manager

2 months ago

Bradley Stoke, United Kingdom McCarthy and Stone Full time

About the Role

We are seeking a customer-centric Residential Manager to exemplify the high-quality customer standards that we are renowned for. Our Residential Manager's key role is to enhance our residents' quality of life and enable them to maintain their independence.

This is a diverse role encompassing high-level customer service and front-of-house and facilities management. The successful candidate will be responsible for building a strong community with our residents through event coordination, and regular meetings to report company updates and address the priorities of our residents.

Key Responsibilities

  • Welcoming new residents and supporting them to settle into their apartments.
  • Providing a professional front-of-house service and dealing with all visitors in a friendly manner.
  • Being the first point of contact for all our residents and offering them help, support, and advice as necessary.
  • Working in collaboration with our partners and suppliers to ensure the smooth running of the estate.
  • Being the 'face' of McCarthy Stone for the families and friends of our residents.
  • Dealing with residents' issues with sensitivity and understanding the need for confidentiality and respect their privacy.
  • Managing the development – gardens and grounds – in an efficient and effective manner, providing our residents with a safe, secure, well-maintained, and pleasant environment.
  • Facilitating social interaction and helping residents to enjoy retirement living to the full.
  • Ensuring that all Health and Safety requirements are adhered to.

Requirements

  • Excellent communication skills with a real 'can do' attitude.
  • Extensive experience in a professional customer service-oriented position.
  • A professional approach with high-quality standards.
  • Thrives in a busy and varied role, where every day will be different.
  • Be resilient and can problem-solve effectively.
  • An awareness of basic Health and Safety will be a distinct advantage.
  • A good level of computer literacy including Microsoft Word and Outlook.
  • Previous/current work-based first aid qualifications will be an advantage although successful candidates will receive all the necessary training on commencement of the role.