Customer Service Team Leader
4 weeks ago
At SOHO Coffee Shops Ltd, we are seeking a highly skilled Customer Service Team Leader to join our team. As a key member of our team, you will work closely with the store manager, team, and wider business to achieve our vision of delivering exceptional customer service and high-quality products.
As a leader, you will be responsible for collaborating with the team to ensure that our company values are upheld, including being consistently good, proud to serve, and being the good in someone's day. You will champion your team to deliver exceptional customer service, maintain high product quality, and ensure that our customers are well looked after.
Key Responsibilities:
- Provide exceptional customer service and resolve customer complaints in a timely and professional manner.
- Lead by example and demonstrate our company values in all interactions with customers and team members.
- Collaborate with the team to achieve sales targets and improve customer satisfaction.
- Ensure that our store is maintained to a high standard and that all equipment and facilities are in good working order.
Requirements:
- Proven customer service experience in a high-volume food and drink business or hospitality industry.
- Strong leadership and communication skills, with the ability to motivate and inspire a team.
- Ability to work flexible hours, including weekends and bank holidays.
- Knowledge of our company values and commitment to upholding them in all interactions.
We Offer:
- A competitive salary and benefits package.
- Ongoing training and development opportunities.
- A fun and supportive work environment.
- The opportunity to work with a dynamic and forward-thinking company.
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