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HR Technology Manager

2 months ago

London, Greater London, United Kingdom ISS Facility Services UK Full time
Position Overview

HR TECHNOLOGY MANAGER

Location: London / Weybridge

Working Hours: 37.5

Employment Type: Permanent

ISS UK & I is embarking on a significant and transformative journey in our approach to workforce management. To support this initiative, we are enhancing our HR technology framework to improve our recruitment, onboarding, data management, processes, and services.

Role Summary

We are seeking a skilled HR Technology Manager to join our team. In this capacity, you will facilitate the deployment of our new technology, establishing the governance, structure, and processes necessary to empower our organization.

Post-implementation, you will be responsible for the ongoing support and maintenance of these systems.

Reporting to the Head of IT Functional Partnering – Central, the HR Technology Manager will act as the technical steward of our People/HR technology.

You will serve as a vital functional liaison with our People & Culture (HR) Department, which operationally manages the systems.

If you possess a robust background in HR technology management and are enthusiastic about contributing to our transformation journey, we invite you to consider this opportunity to help us enhance our HR technology framework.

Key Responsibilities

  • Facilitating the deployment of a new HR System from project phase to business-as-usual (BAU)
  • Providing technical support to end users and serving as the escalation point for the People & Culture operational systems team
  • Overseeing the IT People Systems Technical Administrator role
  • Ensuring proper governance of access to HR technology and data in compliance with GDPR and internal ISS IT Security Standards
  • Implementing relevant IT General Controls and supporting Internal and External Audit requirements
  • Monitoring and reporting on the performance of IT People Systems
  • Acting as a liaison between People & Culture, Internal IT Teams, ISS Group Systems owners, support teams, IT vendors, and other key stakeholders
  • Providing technical governance for the UK&I People & Culture technology landscape and architecture
  • Leading technical initiatives for all people systems and related enhancements and functionalities

Candidate Profile

We are looking for an individual with proven experience in:

  • Successfully leading projects through collaborative teamwork
  • Managing HR Information Systems (HRIS) solutions (such as SAP SuccessFactors or similar)
  • Building strong partnerships with senior stakeholders
  • Implementing end user support processes
  • Understanding Data Management principles, GDPR, and Data Governance policies
  • Driving change and supporting the adoption of innovative work practices
  • Exhibiting excellent analytical, quantitative, problem-solving, and critical thinking skills with meticulous attention to detail
  • Demonstrating strong communication skills, including active listening, verbal, written, and presentation abilities, with the capacity to effectively collaborate with cross-functional teams and convey complex information to non-technical stakeholders
  • Thriving in a dynamic environment and executing tasks with urgency while applying sound judgment
  • Possessing strong intellectual curiosity and business insight

Preferred Qualifications

It would be advantageous if you have prior experience with:

  • A variety of HR IS solutions or SAP SuccessFactors modules (e.g., Employee Central, Learning Management, Recruitment, Talent Management, etc.)
  • System implementations and data migration processes
  • ServiceNow, Jira, or similar case management tools
  • Document management solutions such as DocuSign or Opentext
  • Reporting and Data Extraction/Manipulation Tools
  • Interface design and management technologies

About ISS

ISS is a leading workplace and facility management organization, dedicated to connecting people and places to enhance operational efficiency. By collaborating closely with our clients, we gain insights into every aspect of the user experience.

Through a unique blend of intelligent solutions, high standards, and a commitment to people, we assist our clients in achieving their objectives, whether in healthcare, innovation, or transportation. ISS is devoted to conducting business ethically and responsibly, with a strong emphasis on corporate responsibility. Our passion lies in our people.

We offer a stimulating and rewarding career within an organization that prioritizes its workforce. At ISS, every individual has the opportunity to develop, grow, and make a meaningful impact.

ISS is proud to be an equal opportunity employer, welcoming applicants from diverse backgrounds and experiences.

Our commitment to inclusivity and diversity fosters a more creative, productive, and fulfilling workplace.