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Resident Liaison Coordinator
2 months ago
Job Category: Housing
Organisation: Brighton & Hove City Council
Job ResponsibilitiesWe are seeking a highly skilled and motivated individual to join our Housing Investment & Asset Management Team as a Resident Liaison Officer. As a key member of our team, you will be responsible for:
- Investigating and resolving complaints and inquiries from residents, elected councillors, and colleagues in a timely and professional manner.
- Developing and applying existing systems to monitor and carry out leaseholder consultations and ensuring compliance with service charge consultation requirements and regulations.
- Monitoring and analyzing data to ensure adherence to statutory deadlines and providing insights to the team to improve service delivery.
- Collaborating with stakeholders, departments, teams, and colleagues to provide excellent customer service to residents and elected councillors.
To be successful in this role, you will need:
- Experience working in a busy office environment with the ability to prioritize your workload around service demands and strict deadlines.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues, residents, and stakeholders.
- Strong analytical and problem-solving skills, with the ability to interpret data and provide insights to improve service delivery.
- Proficiency in Microsoft Office and in-house computer systems.
We offer a supportive and inclusive work environment, with opportunities for professional development and growth. As a valued member of our team, you will have access to:
- Excellent training opportunities, including Excel training, customer care, and dealing with complaints.
- Comprehensive on-the-job training and support to ensure your success in the role.
- A competitive salary and benefits package.
We are committed to developing and retaining a workforce that is representative of the diverse communities we serve. We welcome applications from individuals from all backgrounds and particularly encourage applicants from underrepresented groups, including BME, White Other, disabled, male, and trans individuals.
