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Service Desk Analyst
2 months ago
We are seeking a skilled Service Desk Analyst to join our Technology team at Severn Trent. As a key member of our team, you will be responsible for providing exceptional customer service and technical support to our customers.
Key Responsibilities- Manage and communicate high-priority incidents, ensuring timely resolution and effective communication with the business.
- Engage with the Service Assurance function, customers, and internal/external suppliers to restore service.
- Take control of high-priority incidents, gathering and documenting all necessary information.
- Raise and manage changes required by third-party service providers.
- Provide first-line support, diagnosing and resolving incidents and escalating to the appropriate support team.
To be successful in this role, you will need to possess:
- Strong technical skills, including knowledge of PCs, PC applications, LAN technology, Windows, and MS Office applications.
- Excellent problem-solving and analytical skills, with the ability to work under pressure in a fast-paced environment.
- Experience in Microsoft Certifications and CompTIA Certifications is desirable.
- Knowledge and experience in an outward-facing, customer service function, delivering exceptional customer experience.
As a Service Desk Analyst at Severn Trent, you will enjoy a range of benefits, including:
- Salary up to £, (pro-rata'd for hours).
- Days holiday + bank holidays (and the ability to buy/sell up to days per year).
- Annual bonus scheme (up to £, based on company performance and subject to eligibility).
- Leading pension scheme – we will double your contribution (up to % when you contribute ;
- Sharesave – the chance to buy Severn Trent Plc shares at a discounted rate.
- % monthly discount with Busy Bees Nurseries and one-week free childcare.
- Dedicated training and development with our Academy.
- Electric vehicle scheme and retail offers.
- Family-friendly policies.
- Two paid volunteering days per year.
