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Global Customer Support Specialist
2 months ago
Job Title: Aftersales Customer Services Executive
Job Summary: CM Recruitment is seeking an experienced Customer Service Executive to join our team, providing exceptional service to customers from the time their booking is confirmed all the way through to their post-holiday experience.
Key Responsibilities:
- Handle pre-travel client and supplier changes, taking ownership to ensure a satisfactory outcome for the customer.
- Provide support to customers in relation to pre and post-holiday complaints, investigating and negotiating with suppliers to reclaim any compensation paid.
- Offer support to customers in resort with any issues arising, both directly and via local ground agents.
- Monitor any re-occurring quality issues with overseas product and escalate to the appropriate product team.
- Support Duty Officers as required.
Requirements:
- Experience in the travel industry is essential, ideally from a Tour Operator/Touring or Worldwide Travel company in an operations or customer service capacity.
- Exceptional customer service skills with a genuine desire to always ensure customer satisfaction.
About the Company: CM Recruitment is a leading recruitment agency specializing in the travel and hospitality industry. We are committed to providing exceptional service to our clients and candidates.
