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Onsite Technical Specialist
2 months ago
We are seeking a highly skilled and experienced Onsite Technical Specialist to join our Field Service Engineering team at CDW UK. As an Onsite Technical Specialist, you will be responsible for providing technical support and services to our customers on-site, ensuring that their IT infrastructure is running smoothly and efficiently.
Key Responsibilities- Manage personal call queue, ensuring calls are closed in a timely fashion.
- Provide updates and ensure ongoing customer communication is maintained.
- Escalate calls to 3rd Line Team as necessary.
- Work as part of a close-knit team of engineers.
- Provide excellent customer service.
- Work with other internal teams (Applications, Infrastructure).
- Perform software builds/re-builds on PCs and laptops as required.
- Fix hardware faults and install upgrades to client hardware.
- Attend various sites from time to time to perform on-site work.
- Be part of the on-call rota for out of hours support.
- Demonstrable skills and knowledge in relevant technology area.
- College, University or Professional certifications.
- Likely already holds one or more of:
- CompTIA A+/N+
- May have, or be studying towards, one or more of:
- MCDST
- ITIL Foundation v4
- Previous experience in an on-site engineer role for professional blue-chip organisation.
- Able to work on own initiative and carry out multiple assignments across departments.
- Using ServiceNow for service management and escalations.
- Able to quickly understand CDW UK's policies, processes, procedures, and compliance.
- The ability to communicate effectively both verbally and written.
- Experience of working in a Windows 10 and 11 environments.
- Experience in Active Directory and Group Policy Management.
- Experience in Microsoft 365 suite.
- Experience in Microsoft Exchange On-Prem and Online.
- Experience in PowerShell scripting
- Experience in supporting Microsoft Teams including SharePoint Teams and Channels
- Experience in supporting Microsoft Teams Meeting Rooms (Application and Hardware)
- Experience using SolarWinds and networking monitoring tools
- Advanced networking including branch office VPN's, circuits, LAN, WAN.
- Experience in Cisco Meraki.
- Experience in Microsoft Intune including policy management, groups, test environments
- Experience supporting business applications.
- Strong prioritisation and practical problem-solving skills.
- Approachable and able to successfully deliver an often-demanding personal workload under pressure whilst also supporting your team members.
- Experience with mobile devices and device management tools such as Microsoft Intune. across a range of supported hardware.
- Good understanding of networks and network fundamentals.
- Good all-round understanding of hardware maintenance / break-fix.
At CDW UK, we pride ourselves on being a leading provider of IT solutions to businesses across the UK. We are committed to delivering exceptional customer service and supporting our customers in achieving their business goals. We offer a range of benefits, including life assurance, competitive contributory pension, private medical insurance, and enhanced maternity pay.
