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Assistant Retail Manager

2 months ago

Alnwick, United Kingdom Northumberland Estates Full time
Job Title: Assistant Retail Manager

We are seeking a highly motivated and enthusiastic Assistant Retail Manager to support the Retail Manager in the running of Alnwick Castle retail outlets.

This is a permanent position based at Alnwick Castle, with flexible working: 3 days (22.5 hours) over 7 days (April to October) and 3 days of 5 (November to March).

There will be weekend and Bank Holiday working required and occasional evenings with potential to increase hours as the role develops.

Salary £24,000 - £25,000 pro rata dependent on age and experience

Main Purpose of the Role:

To assist the Retail Manager in providing a first-class retail offer for our visitors by ensuring the retail units are merchandised appropriately to promote an attractive offer to a wide variety of customers.

To deliver exceptional customer service and follow all relevant company procedures including till and stock operations.

To assist in the day-to-day supervision of retail outlets, including sales, staff and stock resources management.

To assist in maintaining supplier relationships.

To research new stock lines as dictated by visitor demographics.

To take on the Duty Manager role on occasion

Essential Duties and Responsibilities:
  1. Assist in the management of stock budgets to attain the best profitability and margins, meeting key performance indicators
  2. Assist in the management of staffing budgets and attain the best possible staffing levels at varying times through-out the day/season
  3. Operate the EPOS system in accordance with the The Alnwick Castles financial procedures
  4. Assist in the recruitment of suitable staff, supervising and appraising staff on a regular basis, reporting any appropriate issues to HR
  5. Assist in organising and leading staff training and development as required to improve customer relations and sales performance
  6. Manage and motivate a team to increase sales and ensure efficiency on a daily basis
  7. Manage stock levels and make key decisions about stock control
  8. Source new products in line with current trends and visitor demographics
  9. Analyse and interpret sales data and trends to facilitate future planning and retail growth
  10. Ensure standards for quality, customer service and health and safety are in accordance with regulated law and Northumberland Estates policy are met
  11. Resolving health and safety issues
  12. Respond to customer complaints and comments
  13. Attend and report to ACV management team meetings
  14. Update colleagues on business performance, new initiatives and other pertinent issues
  15. Tour the sales floors regularly, talking to staff, colleagues and customers and identifying and resolving any urgent issues, including Health and Safety and Potential Fire risks
  16. Initiate changes to improve the business, e.g. revising opening times to suit and benefit and maximise the sales of the business
  17. Initiate a cleaning procedure to maintain a high level of hygiene and staff cleanliness for all staff and shop fixtures furniture and flooring
  18. Ensure cash handling is in accordance with Northumberland Estates Policy and is securely locked away and checked on a regular basis for any anomalies that may occur
  19. Deputise for the Retail Manager as required
  20. Undertake Duty Manager training and be part of the Duty Manager team
  21. Carry out any additional or alternative duties as may reasonably be required within the general scope of the post as required by and Northumberland Estates
Person Specification:

A good standard of education, including qualifications in English Language, Mathematics and IT is required.

Strong understanding of retail operations, merchandising, and customer service.

Supervisory experience

Full UK driving licence

Retail management experience

Educated to degree level or appropriate level of managerial experience

Knowledge & Skills:

  • Excellent ICT skills
  • Experienced EPOS systems (currently Access Gamma)
  • Excellent attention to detail
  • General awareness of Health & Safety and security
  • Good planning and organisation skills
  • Knowledge of Alnwick Castle
  • General knowledge of other local amenities and attractions around Northumberland

Personal Skills:

  • Clear & confident communicator
  • Positive, can-do attitude
  • Reliable and punctual
  • Flexible in approach
  • A good problem solver
  • Have the ability to work calmly, efficiently and accurately under pressure
  • Able to work effectively in a team and under own initiative
  • Ability to use tact and discretion and be confidential when required
  • Smart appearance
Health & Safety:

Comply with the organisations policies and procedures including health, safety and welfare, equal opportunities, emergency evacuation, security and standards or work performance.

Records Management:

All records created by staff while working for Northumberland Estates, whether in Northumberland Estates premises or elsewhere, are the property of Northumberland Estates and should be kept securely in accordance with the Records Management Policy.

All staff are obliged to create records necessary to account for their actions, document the discharge of their responsibilities, and to allow colleagues and management to understand the context of their work and continue their tasks as necessary in their absence.

Staff must maintain paper and digital records in well-ordered and documented filing systems such that they can be easily retrieved when necessary.

All staff should regularly review their paper and digital records in line with the relevant retention schedule and follow the instructions thereon.