Trainer
2 days ago
About the Role
The GAP Group Limited is seeking a skilled Trainer to join our team in our Head Office. As a Trainer, you will be responsible for ensuring that all GAP One Account Administrators are fully trained in all aspects of the hire desk role.
Your Key Responsibilities
- Coach and develop new and existing team members
- Monitor the team's performance and call quality
- Identify areas of improvement and implement changes
- Create a GAP One training manual and Personal Development Plans
- Assist the Team Leader in improving internal processes
About You
We are looking for an experienced Trainer with a background in customer service and training. You should have:
- Previous experience in a training position, preferably telephone-based customer service
- Experience working in a fast-paced environment
- Customer service experience
About Us
The GAP Group Limited is a leading provider of equipment hire services throughout the UK. We offer a range of benefits to our employees, including a competitive salary and bonus scheme, up to 20 days annual leave, and a contributory pension scheme.
What We Offer
- Competitive salary and bonus scheme
- Up to 20 days annual leave plus bank holidays
- Contributory Pension Scheme
- Life Assurance
- Employee Welfare Fund (Company-funded social events)
- Cycle to Work Scheme
- Health & Wellness (Well-being Hub, Employee Assistance Helpline, Annual Flu Jab)
How to Apply
If you are a motivated and experienced Trainer looking for a new challenge, please submit your CV and a covering letter highlighting your current package and salary expectations.
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