Customer Service and Performance Advisor

4 weeks ago

East Midlands, United Kingdom Network Rail Full time
About the Role

We are seeking a highly skilled and experienced Customer Service and Performance Advisor to join our team at Network Rail. As a key member of our customer engagement team, you will play a critical role in developing and implementing customer engagement strategies that drive business growth and improve customer satisfaction.

Key Responsibilities
  • Support the Route Stakeholder Manager in the development of customer engagement strategies, including informing, consulting, and involving customers where relevant.
  • Assist areas and the route executive to effectively consult and engage customers on relevant projects.
  • Advise senior management of issues and/or risks to customer relationships as soon as they arise.
  • Support the delivery of Joint Performance Improvement Plans (JPIPs) specific to the customer.
  • Implement company procedures for all aspects of performance improvement management, including performance strategy plans.
  • Coordinate and deliver performance improvement plans for the route/area, focusing on projects with the best return for Network Rail and the industry.
  • Liaise with delivery units for performance improvement projects within the route/area and work with the local team to mitigate risk during delivery of projects.
  • Produce well-researched, highly numerate analysis of business cases for performance improvements.
  • Act as the single point of contact for internal and external stakeholders for performance-related projects within the route/area during their implementation.
  • Support the routes and operators in effective sharing of best practice and cross-learning processes.
  • Monitor and report the progress and effectiveness of all performance improvement initiatives within the relevant performance tracking system.
What You'll Need

To be successful in this role, you will need to have a strong understanding of customer engagement and performance improvement principles, as well as excellent communication and stakeholder management skills. You will also need to be able to work effectively in a fast-paced environment and prioritize multiple tasks and projects.

What We Offer

As a valued member of our team, you will have access to a range of benefits, including professional development opportunities, flexible working arrangements, and a competitive salary and benefits package.

We are an equal opportunities employer and welcome applications from all qualified candidates. If you are passionate about delivering exceptional customer service and performance improvement, we encourage you to apply for this exciting opportunity.

  • Customer Service Advisor

    5 months ago

    West Midlands, United Kingdom Venn Group Full time

    **Customer Service Advisor** **Start Date: ASAP** **Rate: £12.02 per hour (PAYE)** **Location: West Midlands - **_hybrid working_** **Hours: 37 Hours per week - 9am - 5.30pm Monday to Thursday and 9am - 5pm on Fridays** An opportunity has arisen for two Customer Service Advisor’s to join the Adult Social Care Enquiry Team on a temporary...

  • Customer Service Advisor

    5 months ago

    East London, United Kingdom Olleco Full time

    Erith - Part-time, 20 hours per week, Monday - Friday - Fixed Term Maternity Cover - £13,651.13 per annum (FTE 27,302.26) Plus Pension, BUPA Medical Cash Plan, Life Assurance, 22 Days’ Holiday (rising with service) **Location** - London East, Erith **Job Sector** - Customer Service **Salary** - £13,651.13 per annum (FTE 27,302.26) Plus Pension, BUPA...

  • Customer Service Advisor

    2 weeks ago

    North East, United Kingdom Euro Garages Full time

    Job Title: Customer Service AdvisorWe are seeking a highly skilled and enthusiastic Customer Service Advisor to join our team. As a Customer Service Advisor, you will be the first point of contact for external customers and retail team queries and support.Key Responsibilities:Provide exceptional customer service to external customers and retail team...

  • Customer Service Advisor

    2 weeks ago

    North East, United Kingdom Euro Garages Full time

    Job Title: Customer Service AdvisorWe are seeking a highly skilled and enthusiastic Customer Service Advisor to join our team. As a Customer Service Advisor, you will be the first point of contact for external customers and retail team queries and support.Key Responsibilities:Provide exceptional customer service to external customers and retail team...

  • Customer Service Advisor

    1 month ago

    East Leake, United Kingdom CV-Library Full time

    British Gypsum is looking for a Customer Service Advisor! At our site in East Leake Are you someone who is passionate about putting customers first, progressing your career, and having varied working days? If yes, then this role could be for you! At British Gypsum we are looking for a customer focused individual to join us as a Customer Service Advisor. In...

  • Customer Service Advisor

    3 weeks ago

    East Leake, United Kingdom British Gypsum Full time

    British Gypsum is looking for a Customer Service Advisor! At our site in East LeakeAre you someone who is passionate about putting customers first, progressing your career, and having varied working days? If yes, then this role could be for you!At British Gypsum we are looking for a customer focused individual to join us as a Customer Service Advisor. In...

  • Customer Service Advisor

    5 months ago

    East Kilbride, United Kingdom HM Revenue and Customs Full time

    **Details**: **Reference number**: - 344643**Salary**: - £24,278 - £24,278**Job grade**: - Administrative Officer**Contract type**: - Permanent**Business area**: - HMRC - Customer Service - Other - Across all Customer Services Business areas**Type of role**: - Operational Delivery**Working pattern**: - Flexible working, Full-time, Job share,...

  • Customer Service Advisor

    5 months ago

    East Kilbride, United Kingdom HM Revenue and Customs Full time

    **Details**: **Reference number**: - 336688**Salary**: - £24,278 - £24,278**Job grade**: - Administrative Officer**Contract type**: - Permanent**Business area**: - HMRC - Customer Service - Other - Across all Customer Services Business areas**Type of role**: - Operational Delivery**Working pattern**: - Flexible working, Full-time, Job share,...

  • Customer Service Advisor

    5 months ago

    East Kilbride, United Kingdom Unternehmensgruppe Theo Müller Full time

    Müller UK & Ireland want to deliver our ambition to be the biggest and best dairy company in the UK and Ireland, and our plans for further growth mean that we are now looking to recruit new team members to ensure all calls are answered within the service level agreement whilst delivering excellent customer service and an overall good customer experience,...

  • Customer Service Advisor

    3 days ago

    Mansfield, Midlands, Nottinghamshire, United Kingdom HAYS Full time

    Temp | Potential of Going Permanent | Mansfield | Full-Time | Office Based Your new company Join a dynamic and growing company that values customer satisfaction and employee well-being. The company prides itself on providing exceptional service and creating a supportive work environment. Your new role The Customer Service Advisor will be responsible for...

  • Customer Service Advisor

    5 days ago

    East Kilbride, United Kingdom Müller Full time

    Müller UK & Ireland is wholly owned by Unternehmensgruppe Theo Müller which employs over 31,000 people throughout Europe. In the UK, Müller develops, manufactures and markets a wide range of branded and private label dairy products made with milk from 1,300 farmers in Britain.Müller is ranked within the top 20 in The Grocer’s Top 100 list of...

  • Service Advisor

    1 month ago

    East Bedfont, United Kingdom CV-Library Full time

    Service Advisor Basic Salary Up To £28,000 + Bonus 42.5 Hour Week Monday - Friday / Saturday Morning Rota 1 in 3 (Paid As Overtime x 1.5) Family Run Dealer Group, Close-Knit Enjoyable Working Environment 22 Days Holiday + Bank Holidays, Discounted High Street Retailers, Buy / Sell More Leave, Many More Benefits!We are currently advertising on...

  • Dutch Speaking Customer Service Advisor

    1 month ago

    West Midlands, United Kingdom Search Full time

    Dutch Speaking Customer advisor role (Remote)Working from home You will be joining a company that specialises in the provision of fully digitised subscription services for their clients. The company provides a full end-to-end service for their clients from implementing the subscription service, managing the subscription service and providing in-depth...

  • Dutch Speaking Customer Service Advisor

    3 weeks ago

    West Midlands, United Kingdom Search Full time

    Dutch Speaking Customer advisor role (Remote)Working from home You will be joining a company that specialises in the provision of fully digitised subscription services for their clients. The company provides a full end-to-end service for their clients from implementing the subscription service, managing the subscription service and providing in-depth...

  • Customer Service Advisor

    4 months ago

    East Kilbride, United Kingdom Unternehmensgruppe Theo Müller Full time

    Müller UK & Ireland is wholly owned by Unternehmensgruppe Theo Müller which employs over 31,000 people throughout Europe. In the UK, Müller develops, manufactures and markets a wide range of branded and private label dairy products made with milk from 1,300 farmers in Britain.Müller is ranked within the top 20 in The Grocer’s Top 100 list of...

  • Customer Service Advisor

    5 months ago

    East Kilbride, United Kingdom Muller Group Full time

    Müller UK & Ireland is wholly owned by Unternehmensgruppe Theo Müller which employs over 31,000 people throughout Europe. In the UK, Müller develops, manufactures and markets a wide range of branded and private label dairy products made with milk from 1,300 farmers in Britain.Müller is ranked within the top 20 in The Grocer’s Top 100 list of...

  • Customer Service Advisor

    5 months ago

    East Kilbride, United Kingdom Muller Group Full time

    Müller UK & Ireland is wholly owned by Unternehmensgruppe Theo Müller which employs over 31,000 people throughout Europe. In the UK, Müller develops, manufactures and markets a wide range of branded and private label dairy products made with milk from 1,300 farmers in Britain.Müller is ranked within the top 20 in The Grocer’s Top 100 list of...

  • Customer Service Advisor

    1 week ago

    Patcham, East Sussex, United Kingdom Flair Group Ltd Full time

    Customer Service Advisor As a Customer Service Advisor, you will be responsible for providing a first-class service to our clients, this includes managing phone calls, emails and web requests as well as maintaining databases and providing administrative assistance. * Delivering an excellent and consistent customer service experience via all channels,...

  • Customer Service Advisor

    1 month ago

    East Grinstead, United Kingdom CV-Library Full time

    Customer Service Advisor £26,000 East Grinstead - 100% office based Permanent Would you like to be part of a renowned, award-winning business? Are you a confident communicator with a warm and approachable nature and enjoys helping others? An exciting opportunity has arisen for a proactive, engaging customer service advisor to join a friendly...

  • Hmrc Customer Service Advisor

    5 months ago

    East Kilbride, United Kingdom HM Revenue and Customs Full time

    **Details**: **Reference number**: - 354274**Salary**: - £25,082 - £25,082- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Administrative Officer**Contract type**: - Permanent**Business area**: - HMRC - Customer Service - Other - Across all Customer Services Business areas**Type of role**: - Operational...