Insurance Claims Specialist

4 weeks ago

Glasgow, Glasgow City, United Kingdom CHUBB Full time

Are you experienced in the field of Claims Management or have a background in general insurance, administration, or customer service?

Join our dedicated team of Claims Professionals at Chubb and contribute to the evolution of the insurance sector.

We are actively seeking a Claims Specialist to enhance our Accident & Health division. This position is perfect for individuals with prior experience in Claims Management or Customer Service looking to advance their careers in the insurance industry.

What We Offer:

We provide extensive on-the-job training to ensure you thrive in managing Accident & Health (A&H) Claims. Your primary role will involve the precise evaluation and management of claims in line with coverage terms, Chubb policies, and established service level agreements.

Key Responsibilities:

  • Thoroughly assess and analyze 'complex' claims, including policy liability, reserve calculations, and settlement amounts.
  • Effectively manage incoming inquiries via phone.
  • Deliver exceptional service to clients consistently.
  • Recognize and address complaints or customer dissatisfaction promptly.
  • Skillfully prioritize and manage your workload.
  • Continuously enhance your technical knowledge and expertise.
  • Maintain robust client relationships and address concerns such as delayed claims notifications and case progress within service level agreements.
  • Seek guidance from your Team Leader for any client matters beyond your expertise and actively participate in claims operational initiatives and projects.

Required Qualifications:

  • Experience in claims handling, ideally within a Brokerage or Insurance Office.
  • Proven customer service experience demonstrating a high standard of client care.
  • Ability to prioritize tasks and work effectively within service level agreements.
  • Strong communication and listening skills, with proficiency in MS Office applications (including Word and Excel).
  • If you are a detail-oriented, adaptable, and customer-centric professional, we would be eager to hear from you. Your contributions can significantly enhance operational improvements while fostering positive relationships both internally and externally.

In Return, We Offer:

A competitive salary and pension scheme, 25 days of annual leave with the option to purchase an additional 5 days, Private Medical Insurance, Employee Share Purchase Plan, Life Assurance, subsidized gym membership, Employee Resource Groups, one day of annual charitable leave, and an Employee Assistance Program.

Our Core Values:

Integrity, Client Focus, Respect, Excellence, and Teamwork guide our operations. We are a principled and transparent organization committed to our clients, fostering mutual trust and respect among employees and partners. We strive for a collaborative and supportive work environment where colleagues perform at their best.

Diversity & Inclusion:

At Chubb, we recognize that our people are our greatest asset. We treat all colleagues, candidates, clients, and business partners with equality, fairness, and respect, regardless of age, disability, race, religion or belief, gender, sexual orientation, marital status, or family circumstances.

We are committed to providing reasonable accommodations for individuals with disabilities to participate in the job application or interview process, perform essential job functions, and receive other employment benefits and privileges.

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