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Insurance Claims Specialist
3 months ago
Are you experienced in handling claims or have a background in general insurance, administration, or customer service?
Join our dedicated team of Claims Professionals at Chubb and contribute to the evolution of the insurance sector.
We are actively seeking a Claims Specialist to become part of our Accident & Health division. This position is perfect for individuals looking to advance their career in insurance, especially those with prior experience in Claims Handling or Customer Service.
What We Offer:
We provide extensive on-the-job training designed to enhance your skills in managing Accident & Health (A&H) Claims. Your primary role will involve the precise evaluation and administration of claims in line with coverage conditions, Chubb policies, and established service level agreements.
Key Responsibilities:
- Thoroughly assess and analyze 'complex' claims, including policy liability, reserve calculations, and settlement amounts.
- Manage incoming inquiries with efficiency.
- Provide exceptional service to clients consistently.
- Recognize and address complaints or instances of customer dissatisfaction.
- Effectively prioritize and manage your workload.
- Continuously enhance your technical knowledge and expertise.
- Maintain robust client relationships and address issues such as late claims notifications and case progress within SLAs.
- Seek guidance from your Team Leader for any client issues beyond your resolution and actively participate in claims operational initiatives and projects.
Required Experience:
- Experience in claims handling, ideally within a Broker or Insurance Office.
- Customer service experience demonstrating a high standard of care.
- Ability to prioritize tasks and work within SLAs.
- Strong listening and communication skills, with proficiency in MS Office applications (including Word and Excel).
- If you are a process-oriented, adaptable, and customer-focused individual, we would be eager to hear from you. Your contributions will be vital in driving operational improvements while fostering positive relationships both internally and externally.
What We Provide in Return:
We offer a competitive salary and pension scheme, 25 days of annual leave with the option to purchase an additional 5 days, Private Medical coverage, Employee Share Purchase Plan, Life Assurance, subsidized gym membership, employee resource groups, 1 day of annual charitable leave, and an Employee Assistance program.
Our Core Values:
Integrity, Client Focus, Respect, Excellence, and Teamwork are the principles that guide our operations. We are an ethical and transparent organization, fully committed to our clients. We foster an environment of mutual trust and respect for our employees and partners, where colleagues strive for excellence and work collaboratively.
Diversity & Inclusion:
At Chubb, we view our people as our greatest competitive advantage. We treat colleagues, candidates, clients, and business partners with equality, fairness, and respect, regardless of age, disability, race, religion or belief, gender, sexual orientation, marital status, or family circumstances.
We ensure that individuals with disabilities receive reasonable accommodations to participate in the job application or interview process, perform essential job functions, and access other employment benefits and privileges.
