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Parking Service Representative

2 months ago

Newham, United Kingdom Hatched Recruitment Group Full time
{"Job Title": "Correspondence and Appeals Officer", "Job Summary": "We are seeking a highly skilled Correspondence and Appeals Officer to join our team at Hatched Recruitment Group. As a key member of our Parking Service, you will be responsible for providing effective and efficient customer support and service to members of the public.

Key Responsibilities:

* Provide high-quality customer care service to members of the public
* Consider objections to parking and moving traffic enforcement action in accordance with relevant legislation and policies
* Interface directly with external and internal customers to manage delivery priorities, issues, and challenges
* Assist with the compilation of statistics and promote new ways of working to ensure consistently high-quality, cost-effective, and timely service delivery
* Provide customers with accurate information on parking policies and explain decisions made in a clear and simple manner
* Prepare case summaries and evidence for appeal hearings and attend personal appeals sessions
* Liaise with legal services to determine case law and precedent as may be applicable to each appeal or statutory declaration filed
* Authorize the cancellation of penalty charge notices and initiate refunds of payments in appropriate circumstances

Requirements:

* Strong communication and interpersonal skills
* Ability to work in a fast-paced environment and prioritize tasks effectively
* Knowledge of parking policies and legislation
* Ability to provide high-quality customer service and resolve customer complaints in a professional manner

If you are a motivated and organized individual with excellent communication skills, we encourage you to apply for this exciting opportunity.

Please note that this job description is a summary of the main responsibilities and requirements for the role. The full job description and requirements can be provided upon request.", "Company Overview": "Hatched Recruitment Group is a leading recruitment agency specializing in the provision of high-quality recruitment services to clients across various industries. We are committed to delivering exceptional results and building long-term relationships with our clients and candidates.

Our team is passionate about helping individuals find their dream jobs and companies find the best talent to drive their business forward. We take pride in our expertise, professionalism, and dedication to excellence in everything we do.", "Contact Information": "For more information about this role or to apply, please contact us at [insert contact information]."}