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IT Service Delivery Manager
2 months ago
We are seeking an experienced IT Service Manager to join our client in the National Security & Defence sector based in Cheltenham. This role requires up to 10% travel.
Key Responsibilities:
- Manage all incidents and requests to ensure minimal disruption to services.
- Maximise the number of successful IT changes by assessing risks, authorising changes, and managing the change schedule.
- Maintain accurate and reliable information about service configurations and ensure a single source of consistent information.
- Design products and services to ensure they are fit for purpose and can be delivered.
- Identify opportunities for continual service improvements.
Requirements:
- Demonstrable track record of Incident, Change and Release management.
- Experience across the service delivery life cycle, including Service Transition.
- ITIL v3 and v4 Qualifications.
- Extensive experience of IT Service Management Tools.
- Experience of supporting IT projects in complex and challenging environments.
About the Role:
This is a vital position within our client's Defence & Intelligence division, supporting the delivery of critical services to end customers. The successful candidate will be responsible for managing a busy IT Service Management team and will be accountable for the design of products and services.
What We Offer:
We offer a competitive salary and benefits package, as well as opportunities for career growth and development. If you are a motivated and experienced IT Service Manager looking for a new challenge, please apply today.
