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Account Manager/Team Leader

2 months ago

Essex, United Kingdom Lawes Consulting Group Full time

Job Title: Business Development Manager

Salary: £45,000

Location: UK

OVERVIEW

We are seeking a Business Development Manager to join our clients growing Housing Team in the UK. This role offers an exciting opportunity for career progression, combining team leadership responsibilities with managing a portfolio of clients. The Housing team is a dynamic and collaborative group of professionals dedicated to success.

RESPONSIBILITIES

  • Manage a team of up to 5 Business Development Managers, overseeing their performance appraisals, 121s, and KPIs.
  • Create documents for new customers, mid-term adjustments, and renewals.
  • Ensure accurate recording of customer details and timely data entry.
  • Obtain renewal terms for customers, exploring options to provide the best solutions.
  • Prepare renewal closings and ensure timely policy processing.
  • Handle insurer and customer queries, process policies, and manage outstanding documentation.
  • Address account queries and credit control matters, highlighting any concerns.
  • Apply legal and regulatory policies in line with internal procedures and insurance contracts.
  • Maintain accurate records and process renewals to deliver positive outcomes for clients.

QUALIFICATIONS

  • Essential commercial insurance knowledge.
  • Chartered Insurance Institute Qualifications (Cert CII/Dip CII) are desirable.

DAY-TO-DAY

  • As a Business Development Manager, you will lead a team, manage client accounts, and collaborate with experienced professionals to deliver outstanding service.
  • This hybrid role offers a mix of office and remote work, providing a dynamic and flexible environment.
  • Track record of meeting targets within a regulated framework and achieving SLAs.
  • Strong rapport-building and customer service skills with excellent communication abilities.
  • Diligent, process-driven, and deadline-oriented with strong attention to detail.
  • Proficiency in Acturis.
  • Experience in coaching, mentoring, or training colleagues is advantageous.

EXPERIENCE & REQUIREMENTS

  • Commercial insurance knowledge, coaching experience, and a track record of meeting targets within a regulated framework
  • Eligibility to work in the UK