Complaints Team Leader
3 weeks ago
MMP Consultancy is seeking a highly skilled Complaints Team Leader to join our team on a temporary basis. As a key member of our organization, you will be responsible for leading a team of professionals in providing exceptional customer service and resolving complaints in a timely and effective manner.
Key Responsibilities:- Provide guidance and support to team members on compliance matters
- Drive and motivate the team to achieve their goals and objectives
- Regularly review performance and development needs with team members
- Monitor team performance for quality and productivity
- Escalate issues to senior management and external stakeholders as needed
- Develop and implement training programs to ensure team members have the necessary skills and knowledge
- Collaborate with other team leaders to share best practices and improve overall performance
Requirements:
- Proven experience in a leadership role, preferably in a customer-facing environment
- Excellent communication and interpersonal skills
- Ability to analyze complex issues and develop effective solutions
- Strong organizational and time management skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
What We Offer:
- A competitive salary and benefits package
- Opportunities for professional growth and development
- A dynamic and supportive work environment
Please submit your most up-to-date CV if you are interested in this exciting opportunity.
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Complaints Team Leader
4 weeks ago
Essex, United Kingdom MMP Consultancy Full timeComplaints Team LeaderMMP Consultancy is seeking a highly skilled Complaints Team Leader to join our team on a temporary basis. As a key member of our team, you will be responsible for providing support and guidance to the individuals in the team on compliance matters.Key Responsibilities:Drive and motivate the team to success in achieving their goals and...
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Complaints Team Leader
4 weeks ago
Essex, United Kingdom MMP Consultancy Full timeComplaints Team LeaderMMP Consultancy is seeking a highly skilled Complaints Team Leader to join our team on a temporary basis. As a key member of our team, you will be responsible for providing support and guidance to the individuals in the team on compliance matters.Key Responsibilities:Drive and motivate the team to success in achieving their goals and...
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Essex, United Kingdom MMP Consultancy Full timeMMP are recruiting for a Complaints Team Leader to join an excellent housing association in Essex on a temporary basis.Key responsibilities: * Provide support and guidance to the individuals in the team on compliance matters.* Drive and motivate the team to success in achieving their goals and objectives* Regularly review performance and development needs...
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Complaints Team Leader
4 days ago
Essex, United Kingdom MMP Consultancy Full timeComplaints Team Leader RoleMMP Consultancy is seeking a skilled Complaints Team Leader to join an excellent housing association in Essex on a temporary basis.Key Responsibilities:Provide support and guidance to team members on compliance matters.Drive and motivate the team to achieve their goals and objectives.Regularly review performance and development...
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Complaints Coordinator
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Complaints Resolution Specialist
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Essex, United Kingdom MMP Consultancy Full timeComplaints Coordinator Job DescriptionMMP Consultancy is seeking a skilled Complaints Coordinator to join our team on a temporary basis. As a Complaints Coordinator, you will play a crucial role in ensuring that all complaints are handled efficiently and effectively.Key Responsibilities:Information Provision: Ensure that all requested information is provided...
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Complaints Resolution Specialist
4 weeks ago
Essex, United Kingdom MMP Consultancy Full timeComplaints Coordinator Job DescriptionMMP Consultancy is seeking a skilled Complaints Coordinator to join our team on a temporary basis. As a Complaints Coordinator, you will play a crucial role in ensuring that all complaints are handled efficiently and effectively.Key Responsibilities:Information Provision: Ensure that all requested information is provided...
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Essex, United Kingdom MMP Consultancy Full timeComplaints Coordinator Job DescriptionMMP Consultancy is seeking a highly organized and detail-oriented Complaints Coordinator to join our team on a temporary basis. As a Complaints Coordinator, you will play a crucial role in ensuring that all complaints are handled efficiently and effectively.Key Responsibilities:Ensure all requested information is...
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Essex, United Kingdom MMP Consultancy Full timeComplaints Coordinator Job DescriptionMMP Consultancy is seeking a skilled Complaints Coordinator to join our team on a temporary basis. The successful candidate will be responsible for ensuring all requested information is provided to the Housing Ombudsman, focusing on meeting deadlines and adhering to the stated process for submitting complete and accurate...
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Complaints Resolution Specialist
3 weeks ago
Essex, United Kingdom MMP Consultancy Full timeComplaints Coordinator Job DescriptionMMP Consultancy is seeking a skilled Complaints Coordinator to join our team on a temporary basis. The successful candidate will be responsible for ensuring all requested information is provided to the Housing Ombudsman, focusing on meeting deadlines and adhering to the stated process for submitting complete and accurate...
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Complaints Resolution Specialist
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Essex, United Kingdom MMP Consultancy Full timeKey Responsibilities:Ensure all requested information is provided to the Housing Ombudsman, focusing on meeting deadlines and adhering to the stated process for submitting complete and accurate information.Handle all communications from the Housing Ombudsman service, including logging new requests, highlighting escalations, and responding to queries within...
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