Complaints Team Leader

3 weeks ago


Essex, United Kingdom MMP Consultancy Full time
Complaints Team Leader

MMP Consultancy is seeking a highly skilled Complaints Team Leader to join our team on a temporary basis. As a key member of our organization, you will be responsible for leading a team of professionals in providing exceptional customer service and resolving complaints in a timely and effective manner.

Key Responsibilities:
  • Provide guidance and support to team members on compliance matters
  • Drive and motivate the team to achieve their goals and objectives
  • Regularly review performance and development needs with team members
  • Monitor team performance for quality and productivity
  • Escalate issues to senior management and external stakeholders as needed
  • Develop and implement training programs to ensure team members have the necessary skills and knowledge
  • Collaborate with other team leaders to share best practices and improve overall performance

Requirements:

  • Proven experience in a leadership role, preferably in a customer-facing environment
  • Excellent communication and interpersonal skills
  • Ability to analyze complex issues and develop effective solutions
  • Strong organizational and time management skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment

Please submit your most up-to-date CV if you are interested in this exciting opportunity.



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