Lift Service Engineer

2 weeks ago

Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Orona UK Full time

Job Summary:

Orona UK is seeking a skilled Lift Service Engineer - Technical Specialist to join our team in the North East region. As a key member of our Service team, you will be responsible for ensuring the smooth operation of our lift systems, providing exceptional customer service, and contributing to the growth and success of our business.

Key Responsibilities:

  • Carry out regular planned preventative maintenance and service visits to ensure the optimal performance of our lift systems.
  • Meet agreed customer response times, building strong relationships with our clients and delivering a high level of customer satisfaction.
  • Provide regular updates to the Service Supervisor/Service Manager, ensuring seamless communication and collaboration within the team.
  • Identify and resolve technical issues, working independently and using your expertise to find creative solutions.
  • This role does not regularly involve attending call-outs during the working day, and there is no requirement for participation in the out-of-hours call rota.

Requirements:

  • NVQ3 in Lift Engineering or equivalent.
  • Experience of working with lifts and a comprehensive understanding of lift engineering principles.
  • Strong customer service skills, with the ability to build rapport with clients and deliver a high level of customer satisfaction.
  • A valid UK driving license, with a clean driving record.

What We Offer:

  • A competitive salary and benefits package, including a company vehicle and 24-hour GP service.
  • Ongoing training and development opportunities, including access to accredited LEIA and LITS qualifications.
  • A comprehensive rewards scheme, including discounts in over 800 stores and access to eye test vouchers.
  • 25 days' holiday + bank holidays, plus excellent opportunities for overtime.
  • A commitment to providing an inclusive work environment, where all employees can reach their full potential.

About Orona UK:

Orona UK is a leading provider of lift and elevator solutions, with a strong presence in the North East region. We are committed to delivering exceptional customer service, innovative solutions, and a high level of quality in all aspects of our business.

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