Customer Service Representative

7 days ago


Fareham, United Kingdom SUEZ UK Full time

About the Role:

SUEZ UK is seeking a highly skilled Customer Service Advisor to join our team. As a key member of our Regional Customer Hub, you will be responsible for providing exceptional customer service to our existing client base, as well as onboarding new customers.

Key Responsibilities:

  • Provide timely and effective responses to customer inquiries, resolving issues and concerns in a professional and courteous manner.
  • Collaborate with internal teams to ensure seamless customer experiences, from initial contact to resolution.
  • Develop and maintain positive relationships with customers, promoting loyalty and retention through proactive account reviews and communication.
  • Work closely with the team to identify and implement process improvements, ensuring efficient and effective customer service delivery.

Requirements:

  • Previous administration experience, with a proven track record of delivering excellent customer service in a fast-paced environment.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Ability to work independently and as part of a team, with a flexible and adaptable approach to meet changing customer needs.
  • Strong problem-solving skills, with a focus on resolving customer issues promptly and efficiently.

About SUEZ UK:

SUEZ UK is a leading provider of water and waste management services, committed to delivering innovative and environmentally responsible solutions. Our team is passionate about making a positive impact on the environment and our communities, and we're seeking like-minded individuals to join us on this journey.



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