Client Services Coordinator
1 month ago
Client Services Administrator Role
We are seeking a skilled Client Services Administrator to join our team at Ardonagh Advisory. As a key member of our business, you will be responsible for providing exceptional customer service and administrative support to our clients and internal stakeholders.
Key Responsibilities
- Provide first point of contact for day-to-day administration from clients, providers, and internal sources.
- Respond to queries from clients and insurers in a proactive manner, meeting agreed SLAs and keeping all parties updated.
- Coordinate administration of schemes, including invoicing, membership data, claims data, and communication material.
- Ensure accuracy and compliance with local procedures, customer service standards, and financial and industry regulations.
- Attend internal and external meetings with insurers and product training as required.
Essential Criteria
- Previous administration experience.
- Excellent verbal and written communication skills.
- Strong organisational and time management skills.
- Strong Microsoft package ability.
- Proven ability to adapt to change.
- Proven team player.
- Delivers a high level of customer service.
- Willingness to develop.
- Customer-centric approach.
- Efficient and reliable.
What We Offer
- Holiday entitlement of 26 days plus bank holidays.
- Opportunity to progress your career across the Ardonagh family.
- Pensions scheme for when you feel it's time to retire.
- 24-hour support for physical and mental wellbeing.
- 1 day paid volunteering day to give back to our communities.
- The Spotlight Awards, where we shine a light on the brightest talent across our group.
We offer genuine potential for both personal and professional development, come and be part of our story and help us shape our future.
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