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Duty Manager

2 months ago

London, United Kingdom Nobu Hotel London, Portman Square Full time

About the Role:

Nobu Hotel London, Portman Square is seeking a highly skilled Duty Manager to join our team. As a key member of our hotel operations, you will be responsible for ensuring the smooth running of the hotel during evening hours.

Key Responsibilities:

  • Assist the Hotel Management Team in overseeing the operational running of all departments.
  • Have a thorough understanding of budget and targets for your department and ensure the team is working towards achieving them.
  • Be forward-thinking and innovative in your approach to work and best practices.
  • Ensure guest profiles are up-to-date, room allocation aligns with Nobu strategy, and VIP banding is prepared in advance.
  • Meticulously monitor guest reviews and feedback to provide insights to the team.
  • Offer strong leadership, mentoring, and guidance to the team in all areas.
  • Manage and direct employees on shift with relevant management.
  • Be the point of contact for escalated complaints or queries.
  • Embodies Nobu values and commitment to the team.

Benefits:

  • £1000 Refer a Friend Scheme
  • 2 Hotel-wide social events a year
  • Discounted overnight stays across Nobu properties Worldwide
  • Discounted Pilates classes and Wellness treatments
  • Opportunities to progress within the hotel and the wider portfolio
  • Mental Health First Aiders within the team
  • Access to Hospitality Action
  • Up to 33 holiday days through length of service
  • Cycle to Work Scheme
  • Season Ticket Loan
  • Discounts off all food and beverage
  • Free meals whilst on duty
  • Flu Vaccinations
  • Wellness initiatives

Requirements:

  • Minimum 1 year experience in a Duty Manager role within a similar size hotel.
  • Minimum 1 year experience within a 5* Hotel.
  • Strong understanding of OPERA or similar reservation systems.