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Customer Service Specialist

2 months ago


Norwich, Norfolk, United Kingdom FORD & SLATER LIMITED Full time

Automotive Service Consultant

Ford & Slater Limited is a prominent dealer group specializing in DAF Trucks across the UK, operating multiple locations and employing a dedicated workforce. We are currently seeking a Customer Service Specialist to join our team.

What we offer:

  • Competitive salary based on experience
  • Comprehensive training through the DAF Academy
  • 30 days of paid leave, increasing to 33 with tenure
  • Employee recognition programs
  • Opportunities for career advancement
  • Access to an Employee Assistance Program
  • Pension scheme
  • Life insurance coverage
  • Cycle-to-work initiative
  • Complimentary parking

Ideal Candidate Profile:

The successful candidate will possess:

  • Experience in the commercial vehicle or automotive sector, ideally in a similar advisory role
  • A genuine interest in trucks and automotive components
  • Strong customer service orientation with excellent communication abilities
  • Proficiency in computer applications
  • A valid UK driving license

Key Responsibilities:

The Automotive Service Consultant will be responsible for:

  • Overseeing service appointments and ensuring optimal workshop efficiency
  • Providing accurate and timely service estimates
  • Keeping clients informed about service costs, progress, and necessary approvals
  • Preparing job documentation and processing invoices

Working Hours: Alternating weeks with shifts from 6am to 3pm or 9:30am to 6:30pm, including one Saturday morning shift every four weeks.

Join us at Ford & Slater Limited and contribute to our commitment to exceptional service.

Please note that we may not be able to respond to every application individually.