Customer Service Coordinator

4 weeks ago

Norwich, Norfolk, United Kingdom Contract Personnel Limited Full time

Job Title: Service Delivery Specialist

Job Summary:

We are seeking an experienced Service Delivery Specialist to join our team at Contract Personnel Limited. As a Service Delivery Specialist, you will be responsible for coordinating and overseeing the delivery of services to our clients.

Key Responsibilities:

  • Service Quote Preparation: Review client requirements and specifications to prepare accurate service quotes.
  • Securing Service Orders: Communicate with clients to negotiate and finalize service agreements.
  • Delivering Services: Schedule service appointments considering client preferences/technician availability/work permits and offshore certification.
  • Monitor service delivery progress, address any issues or delays, and provide updates to clients as needed.
  • Communication: Serve as the main point of contact for clients regarding service requests, updates, and issues.
  • Resource Management: Coordinate and manage resources such as staff, equipment, and materials to support service delivery.
  • Invoicing: Generate and send invoices to clients based on completed services and agreed-upon terms.

Requirements:

  • Proven experience in a customer service or service coordination role.
  • Strong communication, organizational, and problem-solving skills.
  • Ability to work effectively in a fast-paced environment and manage multiple priorities.
  • Proficiency in using computer software and tools for scheduling, communication, and documentation.

Additional Skills:

  • Knowledge of service management software or tools.
  • Experience in a similar industry or field.

About Us:

Contract Personnel Limited is a world leader in the design and manufacture of bespoke electrical heating and cooling systems. We are committed to providing exceptional service to our clients and are seeking a dedicated and experienced Service Delivery Specialist to join our team.

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