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Clinical Training Specialist
2 months ago
Job Title: Clinical Training Specialist
Job Summary:
We are seeking an experienced Clinical Training Specialist to join our team at Practice Plus Group. As a Clinical Training Specialist, you will be responsible for delivering high-quality clinical and non-clinical training to our staff, ensuring they have the necessary skills and knowledge to provide excellent patient care.
Main Responsibilities:
- Develop and deliver training programs for clinical and non-clinical staff, including induction, new starter training, and ongoing professional development.
- Work with the Head of 111 Training and other stakeholders to devise, coordinate, and deliver training programs that meet the needs of our staff and patients.
- Provide clinical and operational input to training programs, ensuring they are relevant and effective.
- Deliver face-to-face workshops and online training sessions using MS Teams, including Pathways Core Module 1 and Adastra platform.
- Support and lead NHS Pathways release updates, soft skill, and technical training at site and across the Network.
- Coach and mentor staff to ensure they have the necessary skills and knowledge to perform their roles effectively.
- Monitor and evaluate the effectiveness of training programs, making recommendations for improvement.
Requirements:
- Ability to read, analyze, and interpret technical procedures.
- Ability to analyze performance data.
- Understanding of call centre metrics and resource planning methods.
- Clinical/Call centre Management experience.
- NHS Pathways Trainer accreditation.
- High level of knowledge in handling of 111 patient calls.
- Professional and driven, yet communicative and highly approachable.
About Us:
Practice Plus Group is a leading provider of healthcare services, committed to delivering high-quality patient care. We are passionate about creating a diverse and inclusive work environment, where our staff can grow and develop their careers.
What We Offer:
- A competitive package of pay and benefits.
- A comprehensive training and development program.
- A supportive and inclusive work environment.
- The opportunity to work with a leading healthcare provider.
