Soft Services Team Lead

18 hours ago


London, Greater London, United Kingdom 300 North Limited Full time
Job Title: Soft Services Manager

We are seeking a highly skilled and experienced Soft Services Manager to join our team at 300 North Limited. As a Soft Services Manager, you will be responsible for leading and managing a team of Soft Services staff, ensuring the highest standards of customer service and facility maintenance.

Key Responsibilities:
  • Recruit, train, and manage Soft Services staff, ensuring compliance with site rules and PPE requirements.
  • Monitor staff attendance, absences, and time sheets, submitting them in line with company schedules.
  • Ensure correct use of authorised hygiene materials and maintain equipment in safe working condition through weekly checks.
  • Oversee the cleanliness and security of equipment and storage areas, reporting any defects or safety concerns.
  • Track and update daily work orders and KPIs to ensure service standards are met.
  • Address customer service issues promptly, escalating serious complaints to the Facilities Manager when necessary.
Requirements:
  • Significant experience in facilities management with a focus on soft services and customer service excellence.
  • Strong relationship-building skills with the ability to lead and motivate a team.
  • Excellent communication and problem-solving skills.

We offer a competitive salary and benefits package, as well as opportunities for career development and growth. If you are a motivated and experienced professional looking for a new challenge, please apply today.



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