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Leisure Team Leader
2 months ago
We are seeking a highly motivated and experienced Leisure Team Leader to join our team at Village Hotels - Leeds North. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day running of our leisure facilities, providing exceptional customer service, and leading a team of staff to deliver outstanding member experiences.
Key Responsibilities- Leisure Operations Management: Oversee the management of our leisure facilities, including the pool, gym, and spa, ensuring that all areas are clean, safe, and well-maintained.
- Customer Service Delivery: Provide exceptional customer service to our members, responding to their needs and concerns in a professional and courteous manner.
- Team Leadership: Lead and motivate a team of staff to deliver outstanding member experiences, providing guidance and support to ensure that they are equipped to meet the needs of our members.
- Process Improvement: Identify areas for improvement and implement changes to enhance the member experience and improve operational efficiency.
- Communication: Communicate effectively with colleagues, management, and members to ensure that all needs are met and that the leisure facilities are running smoothly.
- Experience: Proven experience in a leisure operations management role, with a strong background in customer service and team leadership.
- Knowledge: Good knowledge of leisure operations, including health and safety, customer service, and team management.
- Skills: Excellent communication and interpersonal skills, with the ability to lead and motivate a team.
- Personal Qualities: A passion for leisure and fitness, with a strong commitment to delivering exceptional customer service and leading a team to achieve outstanding results.
- Competitive Salary: A competitive salary and benefits package, including a comprehensive training program and opportunities for career development.
- Complimentary Leisure Club Membership: Complimentary leisure club membership for you and a family member or friend, worth £1500 annually.
- Employee Discounts: Employee discounts on overnight stays at Village Hotels, starting from £35 based on 2 sharing.
- Wellbeing and Healthcare Benefits: A range of wellbeing and healthcare benefits, including a employee assistance program and financial wellbeing support.
