Lettings Operations Manager

4 days ago

Bristol, Bristol, United Kingdom Hatched Talent Full time

Job Summary:

Hatched Talent Solutions is seeking an experienced Lettings Operations Manager to join our client's team in Bristol. As a key member of the team, you will be responsible for overseeing day-to-day operations, ensuring high standards of service delivery, and contributing to the ongoing growth and success of the agency.

Key Responsibilities:

  • Supervise and support a team of remote administrative staff, providing guidance, training, and mentorship as needed.
  • Manage the operational aspects of our lettings business, including property inspections, rent pricing, and tenant enquiries.
  • Uphold our commitment to exceptional customer service by ensuring all interactions with landlords and tenants are handled with professionalism, care, and integrity.
  • Make informed decisions to resolve tenant issues, handle crisis situations, and liaise with landlords and trade partners as necessary.
  • Utilise our proprietary workflow systems and established software packages to streamline operations and enhance efficiency.
  • Maintain the highest ethical standards in all dealings with customers, colleagues, and stakeholders.

Requirements:

  • 5 years of experience in residential lettings or property management is essential.
  • Strong leadership abilities with the capacity to motivate and inspire a remote team.
  • The ability to adapt and evolve with a growing agency.
  • Excellent communication and interpersonal skills, with a customer-centric approach.
  • Proven ability to make sound decisions quickly and effectively in a fast-paced environment.
  • Must be a self-starter with a continuous improvement mindset.
  • Tech-savvy with the ability to adapt to new systems and technologies.
  • ARLA qualification is preferred, or a willingness to obtain certification with support from the company.

What We Offer:

  • A dynamic and supportive team environment with a focus on collaboration and mutual respect.
  • Opportunities for career advancement and professional development.
  • Competitive salary with the potential for growth and equity ownership.
  • Flexible work arrangements, including remote work options.
  • Mileage reimbursement for travel within Bristol and surrounding areas.

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