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Claims Operations Leader
2 months ago
Nashrock Insurance Recruitment is excited to present the following opportunity:
Position Title: Claims Operations Leader
Department: Specialty Schemes and Affinities
About Our Organization: We are a forward-thinking and thriving division focused on specialty schemes and affinities. Our commitment lies in providing outstanding service and innovative solutions to our clientele. As we continue to expand, we are in search of a dedicated Claims Operations Leader to enhance our team and elevate our Claims Department.
Role Summary: This is a remarkable opportunity for a seasoned, self-driven Claims Operations Leader. In this dynamic position, you will oversee and support the Claims Department to ensure an exemplary claims experience for our clients. Leading a team responsible for managing claims related to lifestyle and disability products, you will play a crucial role in our objective to deliver exceptional service and foster continuous enhancement.
Key Responsibilities:
- Guide, mentor, and develop the team to provide outstanding service and a smooth claims process for our clients.
- Conduct regular training sessions to ensure team proficiency and knowledge retention.
- Monitor performance metrics, service objectives, and ensure compliance with organizational policies, procedures, and standards.
- Establish and maintain productive relationships with insurers and internal partners, offering insights into claims performance.
- Generate, track, and maintain regular reports and insights into overall claims performance and adherence to Consumer Duty principles.
- Serve as the escalation point for authorizations, grievances, and fraud detection.
- Facilitate effective team meetings and monthly one-on-one sessions to discuss well-being, performance, and support personal growth.
- Lead and manage both internal and external claims audits, providing relevant data and oversight, and responding promptly to associated actions.
- Promote continuous improvement, enhancing service, standards, and team engagement.
- Innovate service and standards through the use of new technology to improve customer experience, efficiency, and overall quality.
- Coordinate the establishment and management of suppliers as necessary.
Qualifications and Skills:
- At least 2 years of experience in a Claims Management capacity.
- Comprehensive understanding of claims processes and procedures.
- Solid grasp of insurance principles.
- Clear understanding of Consumer Duty principles.
- In-depth knowledge of loss and damage claims.
- Demonstrated leadership abilities with the capacity to influence and manage both teams and stakeholders.
- Aptitude for simplifying complex issues.
- Proficient in Microsoft Office, particularly Excel.
- Confident in presenting to various levels of seniority.
- Detail-oriented with a focus on accuracy.
- Ability to nurture the development of others.
What We Provide:
- Competitive remuneration
- Opportunities for professional development
- A supportive and dynamic workplace
- The opportunity to be part of a growing and innovative division
If you are a passionate and experienced Claims Operations Leader seeking a new opportunity, we would be pleased to hear from you.
