Regional Quality Manager

5 days ago


Colchester, Essex, United Kingdom Spicerhaart Full time

Job Summary

The Regional Quality Manager will provide efficient and comprehensive compliance support to various regions within Spicerhaart, ensuring regulatory compliance and excellent customer outcomes.

Main Responsibilities

  • Deliver a prescribed internal audit program to ensure regulatory compliance and excellent customer outcomes.
  • Conduct ad hoc auditing for specific risk areas as required.
  • Oversee sales quality within the region and provide ongoing support and coaching to ensure minimum standards are met.
  • Attend team meetings to provide updates and training on compliance issues.
  • Provide regular reports and management information to senior management.
  • Produce monthly KPIs to highlight areas of regulatory risk within the team.
  • Provide cover for supervisors within the team in case of holidays or illness.

Essential Skills and Competencies

  • Full CeMap qualification or equivalent.
  • Previous supervisory/management experience essential.
  • Previous sales experience essential.
  • Previous experience of fraud investigation desirable.
  • Excellent communication and organizational skills.
  • IT literate - Excel, Word, and bespoke FS systems.

Requirements

  • Full UK driving license.
  • Legal entitlement to live and work in the UK.
  • Proof of address, national insurance, and drivers license check.


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