Customer Arrears Resolution Specialist
1 month ago
We are seeking a skilled and empathetic individual to join our Customer Arrears Support Team as a Customer Arrears Resolution Specialist.
Key Responsibilities- Engage with customers over the phone to discuss outstanding debt or missed payments.
- Utilize a customer-centric approach to offer tailored solutions to customers facing financial difficulties.
- Recover outstanding customer arrears through effective problem-solving skills.
- Deliver a positive outcome for customers in challenging phone calls.
- Assess the impact of solutions on The Very Group and work within FCA and FOS guidelines.
You don't need prior contact centre experience to succeed in this role, as we provide comprehensive training. While being computer literate is essential, we will teach you our systems and required skills.
- You'll be an excellent communicator, able to build rapport with customers and create a conversation to identify and solve their issues.
- Be adaptable and decisive, with the ability to work in a fast-paced environment and think quickly about the best solution.
- Display empathy and patience towards customers, allowing the formulation of a solution that benefits both parties.
- Be driven to deliver great service and follow through with solutions until customers are satisfied.
- Be great at planning and organizing, while understanding the commercial reality of solutions that provide accurate information to customers.
- Flexible, hybrid working model - 2 days per week in the office after successful training.
- Inclusive culture and environment.
- 23 days holiday + bank holidays.
- Udemy learning platform.
- Bonus potential (performance and business-related).
- Up to 25% discount on Very.co.uk.
- Matched pension up to 6%.
-
Customer Arrears Resolution Specialist
1 month ago
Brampford Speke, Devon, United Kingdom The Very Group Full timeAbout the RoleWe are seeking a skilled and empathetic individual to join our Customer Arrears Support Team as a Customer Arrears Resolution Specialist. As a key member of our team, you will play a vital role in providing solutions to customers facing financial difficulties.Key ResponsibilitiesEngage with customers over the phone to discuss outstanding debt...
-
Customer Arrears Resolution Specialist
1 month ago
Brampford Speke, Devon, United Kingdom The Very Group Full timeAbout the RoleWe are seeking a skilled and empathetic individual to join our Customer Arrears Support Team as a Customer Arrears Resolution Specialist. As a key member of our team, you will play a vital role in providing solutions to customers facing financial difficulties.Key ResponsibilitiesEngage with customers over the phone to discuss outstanding debt...
-
Customer Experience Specialist
2 months ago
Brampford Speke, Devon, United Kingdom CPM United Kingdom Ltd Full timeJob Summary:CPM United Kingdom Ltd is seeking a highly motivated and customer-focused Brand Ambassador to join our team. As a Brand Ambassador, you will be the Samsung Digital Appliances expert, working closely with in-store teams to drive sales and brand advocacy.Key Responsibilities:Engage with customers to provide a memorable and excellent product...
-
Customer Experience Specialist
2 months ago
Brampford Speke, Devon, United Kingdom CPM United Kingdom Ltd Full timeJob Summary:CPM United Kingdom Ltd is seeking a highly motivated and customer-focused Brand Ambassador to join our team. As a Brand Ambassador, you will be the Samsung Digital Appliances expert, working closely with in-store teams to drive sales and brand advocacy.Key Responsibilities:Engage with customers to provide a memorable and excellent product...
-
Aviation Maintenance Specialist
1 week ago
Brampford Speke, Devon, United Kingdom Jet2 Full timeJob Description:Aviation Maintenance SpecialistAt Jet2.com, we are seeking a highly skilled and organised Aviation Maintenance Specialist to join our team in Liverpool Airport. As a key member of our maintenance team, you will be responsible for performing maintenance and repair tasks on Jet2.com aircraft in accordance with regulatory and company...
-
Retail Merchandising Specialist
1 week ago
Brampford Speke, Devon, United Kingdom Dee Set Full timeAbout the Role:We are seeking a skilled Retail Merchandising Specialist to join our team at Dee Set. As a Retail Merchandising Specialist, you will be responsible for merchandising the Nutmeg clothing range to visual merchandising guidelines, implementing point of sale, and building and replenishing display units.About You:To be successful in this role, you...
-
Delivery Operations Specialist
2 months ago
Brampford Speke, Devon, United Kingdom JD Group Full timeAbout JD Sports JD Sports is a leading global retailer specializing in sports fashion, outdoor gear, and fitness apparel. We're dedicated to providing an exceptional customer experience and driving growth within the retail sector. Job Overview As a Delivery Operations Specialist at JD Sports, you'll play a crucial role in ensuring the smooth flow of...
-
Delivery Operations Specialist
2 months ago
Brampford Speke, Devon, United Kingdom JD Group Full timeAbout JD Sports JD Sports is a leading global retailer specializing in sports fashion, outdoor gear, and fitness apparel. We're dedicated to providing an exceptional customer experience and driving growth within the retail sector. Job Overview As a Delivery Operations Specialist at JD Sports, you'll play a crucial role in ensuring the smooth flow of...
-
Launch Engineering Manager
4 weeks ago
Brampford Speke, Devon, United Kingdom International Automotive Components Group Limited Full timeLaunch Engineering ManagerAt International Automotive Components Group Limited, we're driven by innovation and a passion for excellence. With a rich history spanning over 160 years, we've established ourselves as a leading provider of automotive interior solutions. Our team is our greatest asset, and we're committed to fostering a culture of inclusivity,...
-
Launch Engineering Manager
4 weeks ago
Brampford Speke, Devon, United Kingdom International Automotive Components Group Limited Full timeLaunch Engineering ManagerAt International Automotive Components Group Limited, we're driven by innovation and a passion for excellence. With a rich history spanning over 160 years, we've established ourselves as a leading provider of automotive interior solutions. Our team is our greatest asset, and we're committed to fostering a culture of inclusivity,...
-
Supply Chain Manager
1 month ago
Brampford Speke, Devon, United Kingdom Elanco Full timeAt Elanco, we're driven by our vision of 'Food and Companionship Enriching Life' and our approach to sustainability – the Elanco Healthy Purpose – to advance the health of animals, people, the planet and our enterprise.We're a global leader in animal health, dedicated to innovation and delivering products and services to prevent and treat disease in farm...
-
Supply Chain Manager
1 month ago
Brampford Speke, Devon, United Kingdom Elanco Full timeAt Elanco, we're driven by our vision of 'Food and Companionship Enriching Life' and our approach to sustainability – the Elanco Healthy Purpose – to advance the health of animals, people, the planet and our enterprise.We're a global leader in animal health, dedicated to innovation and delivering products and services to prevent and treat disease in farm...
-
Contract Manager
1 month ago
Brampford Speke, Devon, United Kingdom 300 North Limited Full timeContract Manager Job DescriptionWe are seeking a highly skilled Contract Manager to join our team at 300 North Limited. The successful candidate will be responsible for managing the delivery of facilities services across a PFI schools account.Main Responsibilities:Manage the delivery of facilities services across a PFI schools account.Work closely with the...
-
Contract Manager
1 month ago
Brampford Speke, Devon, United Kingdom 300 North Limited Full timeContract Manager Job DescriptionWe are seeking a highly skilled Contract Manager to join our team at 300 North Limited. The successful candidate will be responsible for managing the delivery of facilities services across a PFI schools account.Main Responsibilities:Manage the delivery of facilities services across a PFI schools account.Work closely with the...
-
Launch Operations Manager
3 weeks ago
Brampford Speke, Devon, United Kingdom International Automotive Components Group Limited Full timeLaunch ManagerWe are seeking a highly skilled and experienced Launch Manager to join our team at International Automotive Components Group Limited.Main Responsibilities:Provide support to the Plant through the management and coordination of all launch-related activities.Lead cross-functional teams to ensure on-time, on-cost product launches.Coordinate...
-
Launch Operations Manager
3 weeks ago
Brampford Speke, Devon, United Kingdom International Automotive Components Group Limited Full timeLaunch ManagerWe are seeking a highly skilled and experienced Launch Manager to join our team at International Automotive Components Group Limited.Main Responsibilities:Provide support to the Plant through the management and coordination of all launch-related activities.Lead cross-functional teams to ensure on-time, on-cost product launches.Coordinate...
-
Supply Chain Manager
4 weeks ago
Brampford Speke, Devon, United Kingdom Elanco Full timeAt Elanco, we're driven by our vision of 'Food and Companionship Enriching Life'We're a global leader in animal health, dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets.As a Supply Chain Manager, you'll play a critical role in ensuring the smooth operation of our supply chain, from production...
-
Supply Chain Manager
4 weeks ago
Brampford Speke, Devon, United Kingdom Elanco Full timeAt Elanco, we're driven by our vision of 'Food and Companionship Enriching Life'We're a global leader in animal health, dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets.As a Supply Chain Manager, you'll play a critical role in ensuring the smooth operation of our supply chain, from production...
-
Supply Chain Manager
2 weeks ago
Brampford Speke, Devon, United Kingdom Elanco Full timeUnlock the Power of Supply Chain Excellence at ElancoAbout Us:At Elanco, we're dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets. Our vision is to 'Food and Companionship Enriching Life,' and we're committed to sustainability through our Elanco Healthy Purpose.Job Summary:We're seeking a highly...
-
Supply Chain Manager
2 weeks ago
Brampford Speke, Devon, United Kingdom Elanco Full timeAt Elanco, we're driven by our vision of 'Food and Companionship Enriching Life'We're a global leader in animal health, dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets.As a Supply Chain Manager, you'll play a critical role in ensuring the smooth operation of our supply chain, from production...