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Workshop Operations Manager

2 months ago


Birstall, Kirklees, United Kingdom Crossroads Truck & Bus Ltd Full time

At Crossroads Truck & Bus Ltd, we are seeking a skilled Workshop Supervisor to oversee the day-to-day operations of our service department in Birstall. This is an exciting opportunity to join our team and contribute to the success of our business.

Main Responsibilities:

  • Assist the Assistant Service Manager in coordinating between service reception and the workshop on repair assignments.
  • Ensure that the right technician is allocated the right job, promoting efficient workflow and quality service.
  • Monitor and control the progress of repairs and services from start to completion, maintaining high standards of quality and customer satisfaction.
  • Oversee the completion of service paperwork to a high standard, ensuring accuracy and attention to detail.
  • Maintain excellent customer satisfaction and MOT standards, fostering a positive reputation for our business.

Requirements:

  • Commercial technical background or equivalent experience in the commercial vehicle industry.
  • Excellent communication skills, both internally and with customers.
  • Able to work independently and prioritize tasks effectively.
  • Problem-solving skills and ability to adapt to changing situations.
  • Computer skills and familiarity with industry software.

Benefits:

  • Excellent in-house and Volvo product training program.
  • Contributory pension scheme and access to a company-promoted savings platform.
  • Comprehensive healthcare cash plan and loyalty program.
  • Fully equipped workshop and a friendly, professional working team.

Crossroads Truck and Bus Ltd is committed to providing exceptional customer service and investing in the well-being of our staff. We pride ourselves on being a leading Volvo Truck and Bus specialist in Yorkshire and Lincolnshire, offering a total transport solution for the industry.