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Sales Support Coordinator

2 months ago

London, Greater London, United Kingdom Onnec Full time
About the Role

As a Sales Support Administrator at Onnec, you will play a crucial role in supporting our sales team to ensure smooth operations and efficient processes. This includes assisting the Sales Operations Manager in supporting the Pre Sales & Sales Teams by providing administrative support for Tender and Proposal preparation stages of the Bid Process through to opportunities being won or lost.

Key Responsibilities
  • Administrative Support: Apply organizational and office management skills to support the Pre Sales & Sales Team in ensuring the smooth running of Pre Sales & Sales Office functions.
  • Customer Service: Provide a professional and helpful service to internal staff, supporting and encouraging their usage of the office systems, and provide additional administrative assistance when appropriate.
  • Contract Management: Work within the Services Support arena to ensure customer contracts are up to date and the information accurately reflects the contract.
  • Sales Order Processing: Process Sales Orders for the company, so Sales reports can be compiled.
  • Project Coordination: Manage the transition of small opportunities from Sales to the Operational arena and onwards to project completion.
  • Support to Sales Operations Manager: Assist the Sales Operations Manager in all projects as required.
  • Front Desk Reception: Be the first point of contact for incoming telephone calls for the Pre Sales/Sales Departments.
  • General Office Administration: General office administration consisting of photocopying, scanning, and shredding.
  • Management Support: Assist (in times of absence) in various management tasks including the production of monthly Pre Sales/Sales Reports and Internal Communications.
  • CRM Data Entry: Input information into a CRM database.
  • Process Adherence: Assist the Pre Sales/Sales team to ensure adherence to processes and procedures.
  • Commercial Sensitivity: Understand commercial sensitivity when dealing with customers and apply a commercial attitude in a reasonable manner.
  • CRM Procedures: Adhere to CRM Procedures to facilitate business processes.
  • System Coordination: Assist in the coordination of day-to-day system functionality, advocating appropriate use while highlighting any non-compliance to the Sales Operations Manager.
  • Data Integrity: Maintain the accuracy of the company database, ensuring the integrity of the data used as a marketing and telemarketing tool.
Requirements
  • Technical Skills: Use of Microsoft products, especially a good working knowledge of Word, Excel, and PowerPoint.
  • Flexibility: Flexible approach.