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Inventory Advisor
2 months ago
Parts Advisor
Scania GB is seeking a dedicated individual with outstanding customer service abilities to step into the role of Parts Advisor. This position is primarily focused on delivering prompt and effective support for the Aftersales operations while striving to meet and surpass sales objectives.
Key Responsibilities:
- Procure parts according to operational requirements and follow up with suppliers.
- Assist in the delivery and collection of parts as necessary, ensuring proper packaging and documentation.
- Enhance part sales and fixed price repairs through proactive selling by utilizing the main national part sales programs.
- Answer phone calls in a courteous and welcoming manner, adhering to company greeting standards.
- Cultivate and strengthen customer relationships by providing expert parts knowledge and exceptional customer service, ensuring that customer needs are consistently met or exceeded.
- Aid in maintaining an optimal stock profile for the branch while minimizing obsolescence.
- Actively engage in ongoing stock checks to reduce discrepancies in stock check lines.
Character Traits:
- Relationship Builder – Collaborating with customers to establish professional relationships that maximize sales opportunities and fulfill customer needs.
- Dependable – Managing personal workload effectively while keeping customers informed.
- Proactive Thinker – Demonstrating the ability to navigate challenges under pressure while ensuring customer satisfaction.
If you possess the relevant experience to excel in this remarkable role, we would be eager to hear from you.
Working at Scania transcends mere employment; it’s about you as well. The company is committed to providing an industry-leading employment package. We offer a comprehensive benefits package that includes a pension scheme, complimentary life insurance, financial incentive programs, and discounts at major retail outlets.
At Scania, we invest significantly in colleague development and training, ensuring you receive thorough training that opens doors for career advancement not only in the UK but across our global organization.
We foster a strong and supportive culture where every individual is recognized, respected, and has the potential to contribute. We trust each other to act and make decisions, and we advocate for a flexible workplace that caters to individual needs. Diversity and inclusion are strategic imperatives for us. By embracing colleagues with a wide array of skills, knowledge, backgrounds, and experiences, we ensure we have the right talent, and together with an inclusive corporate culture, we drive our business forward. We want our colleagues to feel proud and fulfilled working with us, regardless of their background, and we strive to create an inclusive and family-friendly environment for all.
Scania is committed to delivering outstanding products and services to our customers, and the ideal candidate will embody our core values: CUSTOMER FIRST, RESPECT FOR THE INDIVIDUAL, ELIMINATION OF WASTE, DETERMINATION, TEAM SPIRIT, and INTEGRITY in all endeavors.
